# Project Manager - IT Services and Operations

> LMW · Athens, Greece · Full-time · Posted 2025-03-07

**Workplace:** on_site

## Description

LMW HR Group is a leading human resources consulting firm committed to providing top-notch HR solutions. We are currently seeking a a highly motivated **Project Manager** for overseeing the daily operational execution, collaborating with project teams, and acting as the principal point of coordination and communication among stakeholders.

**Responsibilities**

-   Manage daily IT service delivery to ensure alignment with Service Level Agreements (SLAs) and key performance indicators (KPIs)"

-   Collaborate with support teams  to optimize service performance, availability, and capacity and manage relationships with third-party vendors or service provider

-   Provide periodic service reports to stakeholders

-   Drive service improvements to boost efficiency, cut costs, and enhance customer satisfaction.

-   Collaborate with ITSM teams to address process, training, and policy gaps.

-   Lead and mentor teams, promoting accountability and continuous learning.

## Requirements

-   Bachelor's degree or diploma in Information Technology, Computer Science, or a related field.

-   **3+ years** experience in IT service delivery, service management, or a related role.

-   Proficiency in English language is essential for this position.
-   Strong understanding of IT service management (ITSM) frameworks (ITIL certification preferred).
-   Experience with ITSM tools such as ServiceNow, Jira, or similar platforms.

-   Strong sense of responsibility, results orientation and proven ability to collaborate effectively across departments

-   Strong knowledge of IT infrastructure, networks, and enterprise systems.

**Preferred Skills:**

-   Possession of ITIL v3/v4 Foundation certification or a higher level certification is advantageous.
-   It is preferable to have experience in cloud computing, cybersecurity, or DevOps, along with a solid understanding of Agile and DevOps methodologies.

## Benefits

-   Competitive salary & benefits package.

-      Career growth opportunities in a dynamic and expanding company.

-      Work in a dynamic and supportive team-oriented environment.

## Apply

[Apply at LMW](https://apply.workable.com/lmw/j/B26BB3F232/apply)

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