# Call Center Employee

> LMW · Athens, Greece (Hybrid) · — · Posted 2026-06-04

**Workplace:** hybrid

## Description

**LMW**, on behalf of its client in the banking sector is looking for a **Call Center Employee** to join their team.

The role's key responsibilities are as follows:

-   Provide customer support via telephone, email, and online chat regarding banking products and services.
-   Process and execute banking transactions in accordance with internal procedures.
-   Assist customers with e-banking and mobile banking services.
-   Handle card cancellation requests due to loss or theft.
-   Manage and register customer requests across the full range of banking products and services.
-   Resolve customer inquiries and provide appropriate solutions.
-   Handle customer complaints and ensure timely issue resolution.
-   Collaborate with internal departments to effectively address customer needs.
-   Inform existing and prospective customers about available banking products and services.
-   Promote banking and insurance products in a consultative manner

## Requirements

-   University, College, or High School Diploma.
-   Strong digital literacy and computer skills.
-   Fluency in Greek and good command of the English language.
-   Reliable internet connection.
-   Availability to work on a 24/7 rotating shift schedule.
-   Excellent verbal and written communication skills.
-   Customer-oriented mindset with a results-driven approach.
-   Strong teamwork and collaboration skills.
-   Previous experience in a customer service or contact center environment will be considered an asset.

## Benefits

-   Competitive monthly remuneration package.
-   **Company-provided** equipment.
-   Hybrid working model (3 days on-site and 2 days remote).
-   Performance-based incentive scheme upon successful completion of training and integration into the Customer Service & Sales team.
-   Salary progression linked to the acquisition of new service competencies.
-   Ongoing training within one of the most dynamic sectors of the financial services industry.
-   Opportunities to develop organizational and leadership skills.
-   Professional certifications in insurance, investment, and lending products.
-   Career development opportunities within the organization.
-   Modern, collaborative, and friendly working environment.

## Apply

[Apply at LMW](https://apply.workable.com/lmw/j/D025CCD239/apply)

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