# Executive Love Coach and Program Manager

> Love Strategies, Inc. · United States (Remote) · Full-time · Posted 2026-06-29

**Workplace:** remote

## Description

The ELC & Program Manager is responsible for delivering a world-class client experience across all Love Strategies programs. This role owns coaching quality, client satisfaction, service operations, and cross-functional execution—ensuring every client touchpoint is consistent, high-impact, and aligned with company standards.  
This position serves as the bridge between **coaching, customer service, and product**, driving performance, accountability, and continuous improvement across the client journey.  
  
Success in this role will be measured by:  

-   **Client Satisfaction (NPS Score):** Target ≥ 40
-   **Mastermind Scores:** Maintain or exceed benchmark targets across LA & Lux
-   **Response Time (Customer Service):** < 24 hours
-   **Lux Retention & Satisfaction:** High-touch client satisfaction and retention
-   **ELC Performance Improvement:** Measurable gains in coaching quality and outcomes

  
  
Leadership & Coaching Excellence  

-   Ensure ELC coaching schedules are accurate and optimized within Calendly
-   Monitor and quality-control 1:1 coaching sessions across ELCs
-   Develop and deliver ongoing training to elevate coaching performance
-   Drive measurable improvements in client outcomes and coaching effectiveness
-   Maintain a roster of premier coaching clients to support workflow and ensure understanding and development of best practices

  
  
Mastermind Leadership  

-   Oversee seamless execution of all masterminds across Love Accelerator (LA) and Lux
-   Train and quality-control Executive Love Coaches (ELCs) to confidently and effectively lead sessions
-   Own mastermind scheduling, themes, and continuous optimization
-   Step in to deliver high-impact sessions when needed

  
  
Community Engagement  

-   Maintain an active, high-quality presence in the LA community (QC minimum 3x per week)
-   Ensure consistent, thoughtful engagement within the Lux community
-   Identify engagement gaps and implement strategies to increase participation and value
-   Manage the ELC engagement schedule to ensure clients are receive timely world class coaching

  
  
Product & Program Optimization  

-   Partner in shaping the Love Strategies product roadmap
-   Translate strategy into executable initiatives across LA, Lux, community, and coaching
-   Drive cross-functional accountability to ensure initiatives are delivered on time and at a high standard
-   Own and Manage client AI experience including integration, managing all variables, defining client interactions, developing question prompts and QC among all platforms and programs

  
  
**Team Leadership & Collaboration**  
  
Actively lead or participate in:  

-   Weekly 1:1 with Leadership (Matthew)
-   Monthly Product Roadmap Meetings
-   Weekly ELC meetings 
-   Weekly 1:1s with ELCs (performance + development)
-   Bi-Weekly Client Services meetings 
-   Monthly Company-Wide Meetings

  
  
Quality Assurance & Client Feedback  

-   Own the client feedback loops across all programs
-   Monitor surveys, identify trends, and address critical client concerns directly
-   Produce monthly reporting on client sentiment and performance vs. KPIs
-   Develop and execute action plans for underperforming areas

  
  
Customer Service Leadership  

-   Own and integrate Customer Service into the broader Client Services function (tools, systems, processes)
-   Manage, train, and develop Customer Service personnel
-   Handle escalated client inquiries with professionalism and care
-   Identify root causes of issues and implement preventative solutions
-   Manage the Lux and Love Accelerator Receivables

  
  
Talent Development & Recruiting  

-   Recruit, onboard, and ramp new Executive Love Coaches
-   Drive ongoing development through structured feedback and mentorship
-   Build and refine certification and training systems for coaches  
    

Coordinate Marketing Initiatives  

-   Partner with Adam and Head of Client Services to develop coaching and marketing initiatives
-   Schedule coaching talent to execute on the initiatives

## Apply

[Apply at Love Strategies, Inc.](https://apply.workable.com/love-strategies-inc/j/E601BE786C/apply)

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