# Contact Centre Agent

> LSH Auto · Stockport, United Kingdom · Full-time · Posted 2026-05-29

**Workplace:** on_site

**Department:** Customer Experience Centre

## Description

We have a great opportunity for a Contact Centre Agent to join our Customer Experience Centre, based in our flagship dealership in Stockport.

This is a full-time role, office based.

Hours 40

Monday - Saturday (Rota)

Salary - £27,010 plus OTE Bonus

## Requirements

**You will be:**

-   Handling all telephone and online enquiries irrespective of their nature, ensuring that the brand is represented appropriately and meeting customer’s expectations wherever possible.
-   Working to individual and team KPI’s
-   Ensuring that workshop capacity is fully maximised via central service booking procedures through inbound and outbound prospecting activity.
-   Responding to all customer contacts in a friendly and timely manner and record all information required to support on-going customer relationship management.
-   Ensuring online enquiry service levels are continually achieved and exceeded where appropriate.
-   Ensuring that the team maximise all opportunities to up sell specified products – e.g. Service Care
-   Adhering to polices and procedures.

**You must have:**

-   Customer service experience
-   Service booking/reception experience
-   Desire to succeed
-   Excellent sales skills
-   PC literate
-   Problem solving abilities
-   The drive to build customer rapport
-   Ability to handle pressure working in a busy call centre environment

## Benefits

**Benefits Include:**

•        **A range of Mercedes Benz training and leadership programmes**

•        **Refer a friend scheme – up to £1000**

•        **Funded ongoing training and development**

•        **Platinum Plus Rewards Scheme**

•        **Colleague Car Purchase Scheme**

•        **Eye care Vouchers**

•        **Life Assurance (4 x annual salary)**

•        **31 days holiday (including bank holidays), rising to 38 days with length of service**

•        **Wellbeing Support**

•        **Company Pension**

•        **On site gym**

## Apply

[Apply at LSH Auto](https://apply.workable.com/lsh-auto-1/j/81D48DFDFF/apply)

---
Powered by [Workable](https://www.workable.com)