# Retail Supervisor (Sunway Pyramid)

> LUXASIA · Petaling Jaya, Malaysia · Full-time · Posted 2026-11-13

**Workplace:** on_site

**Department:** L Beauty - Fresh

## Description

At Fresh, we create beauty products that perform with experiences that transform.

Born in Boston, Raised in New York. What began as a small collection in a neighborhood shop by our founders Lev & Alina, has evolved into a full lifestyle line of skincare, lip care, bodycare, and fragrance sold all over the world.

Fresh is a brand of LVMH group worldwide. In SEA, it is managed through L Beauty Pte Ltd, a joint venture between LVMH group and LUXASIA.

We are looking for an engaged, motivated **Retail Supervisor** to support our fast-growing Singapore retail business. In this role, you will support the Sales & Retail organization in managing and ensuring a smooth retail management, sales and retail operations. You’ll help us establish and manage processes, measure success and partner closely with our retail team, other functional teams and external trade partners.

**Job Responsibilities**

**Manage the Retail Team, Sales and Operation Planning:**

-   Drive the achievement of the net and retail sales target together with Retail Team, Education and Marketing based on market needs.
-   Support the retail sales management through effective reporting and communication to the internal team and business control.
-   Manage and support the fulfilment need of boutique for ad-hoc transfers with Finance and delivery planning when necessary.
-   Manages the day to day operations and boutique SOP, Home delivery and digital channel to ensure smooth flow in boutique.
-   Engage effective incentives target to motivate retail team to achieve monthly sales target and events.
-   Participate in the definition of the sales planning (Forecasting rounds, retail targets etc.)
-   Manage the product allocation process in conjunction with Singapore and all members of the Regional Team responsible for allocation.
-   Manage and monitor the planning and ordering of products (newness, seasonal, animation activations and regulars) by retail team, in conjunction with marketing and sales.

**Sales & Trade Campaigns Support & Management**

-   Drive and manage the retail team on retail animation process from sales, inventory planning, operations, and people planning), while engaging with effective incentive drivers to deliver results.
-   Support compliance in trade returns process and ensure the budget tracking and management.
-   Analyze and manage inventory holdings for all boutique at healthy level.
-   Drive the people planning for retail team to ensure optimization and SOPs are observed.
-   Manage the retail people planning budget.
-   Strategize and manage the roster, payroll planning, tabulation and checks for retail payout.
-   To be the face of fresh to the trade partners to build strong rapport, partnership and relationship.
-   To have regular field visits to ensure strong field engagement and door checks to ensure that inventory, visual merchandising standards and maintenance are maintained as per brand standard.
-   To provide monthly competitor insights and report for the SG and SEA team.

**Support Retail Manager & Regional Sales Manager**

-   Creation of presentations, analysis and back up data, to aid sales strategy, and for Sales Reviews, FLM meetings, Board
-   Working with the Sales team articulating and developing appropriate Sales/Market Business Intelligence data
-   Ensure best practice learning from across the brand is incorporated within the regional approach

## Requirements

-   With a Degree in Business Management or equivalent

-   With at least 3 relevant of working experience in sales for Retail, FMCG, Sales or Beauty.
-   A self-starter with a curious analytical mind, possesses good problem-solving skills and motivation
-   Well organized and committed to accuracy at all levels of details
-   Good people person with a positive mindset.
-   Excellent communication skills in oral and written
-   Experience in and enjoys operating in a fast-paced environment
-   Experience in working with retailer network
-   Strong in Excel and Powerpoint

## Benefits

-   Market-aligned salary and performance-based incentives
-   Sales commissions or bonuses for eligible retail roles
-   Employee Product Privileges
-   Opportunities for internal mobility across LVMH maisons and regions
-   Ongoing professional and technical training (beauty expertise, retail excellence, management skills)
-   Medical insurance coverage, mental wellbeing support
-   Inclusive & Diverse Culture

## Apply

[Apply at LUXASIA](https://apply.workable.com/luxasia/j/40A68002CB/apply)

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