# Retail Operations Manager (Brand SK-II)

> LUXASIA · Bangkok, Thailand (Hybrid) · Full-time · Posted 2026-06-08

**Salary:** unknown currency 1,200,000–1,440,000

**Workplace:** hybrid

**Department:** Sales & Marketing

## Description

**Position Purpose:**

To step change our Retail Operations Strategy and Execution with end state in mind to get our BI (Beauty Influencer/Consultant) Organization to perform the best in class Retail Excellence. He / She will draw on extensive knowledge of Retail Operations landscape, people management and functional areas of the business, forging dynamic relationships with business partners to achieve success.

**Job roles and responsibilities :**

As our Retail Operations Manager, this position will report to the Regional Retail Operations Lead & dotted report to TH Senior Brand Lead; your responsibilities will include but are not limited to:

-   Understanding the Thailand market needs and analyzing these data to devise and implement necessary procedures. Seek to apply and relevant innovation where necessary

-   Responsible for the overall success of retail operations driving sales, reinforcing operations, and store leadership management & development
-   Ensure strong Operational stewardship, following guidelines deployed to market and executed in market while remaining competitive
-   Ensure excellent result of principal’s EQR & Annual Free Goods Audit in every market including organizing audit preparations and executions, as well as driving improvements
-   Responsible for opening new doors, new product launches, the full encompassing details that this would entail including training and the manpower dispatch by door
-   Develop mid- and long-term strategies in order to achieve growth projections
-   Develop sales strategies in retail stores (Departmental Stores, Chain Stores and other strategic event projects) together with Senior Brand Lead
-   Manage all retail-related projects across the region to establish retail operations excellence
-   Formulating retail policies to accentuate the consumer experience through developing and maintaining Retail Operations SOP to ensure best in class execution in stores.
-   Accountability of the retail partnership (store team) to optimize inventory, improve processes and effectiveness within this side of the business
-   Working with stakeholders to establish excellent retail processes which are efficient and consumer-centric.

·       Ensuring all projects and policies confirm to Brand Value and local regulations. Collaborate with other division of the company to ensure Brand Value is upheld

-   Analyze and review store management team and Retail team's performance for career growth and succession planning.
-   Identifying and communicating sales driver opportunities with sales, marketing and merchandising teams
-   Create and maintain strategic retail recruiting plans with clearly defined objectives, desired outcomes, and a calendar of events.
-   Manage, supervise and coach Retail Operation Executive in recruiting, hiring and training of Retail Supervisors, Counter Leaders and Beauty Consultants.
-   Awareness and perfection of the merchandising in stores through auditing store for standards in sales, operations, customer service standards and merchandising as well as policies and procedures.
-   Lead Mystery Shopping Programs in market to ensure high quality retail experience for our consumers.
-   Be a strong partner to our Trainers to co-develop a holistic training curriculum to build Beauty Consultants’ capabilities to achieve their goals.
-   Develop strong partnerships with real partners management (store team) and negotiate best opportunities

## Requirements

-   Bachelor's degree or equivalent industry experience.
-   8+ years of experience in Sales and/or Marketing in the Beauty and Cosmetics industry
-   Rich knowledge of Sales & Retail Operations is a must
-   5+ years of experience leading teams with strong people management skills.
-   Knowledge & Experience in Beauty/Skincare/Prestige brands
-   Very in-depth retail understanding and ability to influence with strong commercial awareness
-   Stock inventory management skills
-   Good communications both English and Thai
-   Excellent communication skills and ability to engage various audience across multi-cultures
-   Strong team player
-   Strong commitment to continuous improvement.
-   Innovative and strategic thinker
-   Strong business acumen and analytical skills
-   Results-oriented
-   Digitally savvy
-   Project management experience, command of project scheduling, milestones and deliverables
-   Ability to juggle multiple priorities and work in a fast-paced environment
-   Willing and ready to travel (within TH Region)

## Benefits

Annual leave , provident fund , Group life and Health insurance , Bonus

## Apply

[Apply at LUXASIA](https://apply.workable.com/luxasia/j/47019A22FA/apply)

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