# Key Account Manager (E-Commerce)

> LUXASIA · Mumbai, India · Full-time · Posted 2026-09-01

**Workplace:** on_site

**Department:** Sales & Marketing

## Description

**Job Description: Key Account Manager (E-commerce)**

The **Key Account Manager (E-commerce)** is responsible for driving online sales, brand visibility, and customer experience across LUXASIA’s e-commerce channels, including brand.com, marketplaces, and key retail partner platforms. This role leads commercial planning, campaign execution, platform optimization, and cross-functional coordination to deliver sustainable growth for prestige beauty brands in line with business objectives.

**Key responsibilities**

**Commercial management**

-   Own e-commerce sales performance and deliver against monthly, quarterly, and annual revenue targets.
-   Build and execute commercial plans across direct-to-consumer and marketplace channels.
-   Manage online assortment, pricing, promotions, bundles, and launch calendars in alignment with brand strategy.
-   Monitor sales, traffic, conversion, AOV, and other performance metrics to identify growth opportunities and risks.
-   Drive sell-out through effective campaign planning, trading actions, and demand generation.

**Channel management**

-   Manage day-to-day operations of brand websites, marketplaces, and third-party e-retail platforms.
-   Ensure product listings, content, visuals, navigation, and merchandising are accurate, optimized, and on-brand.
-   Partner with regional, local, and brand teams to ensure strong online execution across all key channels.
-   Build strong relationships with platform and marketplace account managers to unlock growth opportunities.

**Campaigns and digital execution**

-   Lead end-to-end execution of online campaigns, product launches, and key trading moments.
-   Coordinate with marketing, CRM, media, design, and brand teams to ensure timely and effective campaign roll-out.
-   Support traffic generation through paid media, affiliates, SEO/SEM, social commerce, and CRM where relevant.
-   Ensure all online activations reflect brand guidelines and premium customer experience standards.

**Site merchandising and optimization**

-   Oversee website and marketplace merchandising to maximize discoverability and conversion.
-   Use data and customer insights to improve landing pages, product detail pages, search, and onsite journeys.
-   Recommend and implement A/B testing, UX improvements, and conversion rate optimization initiatives.
-   Maintain high standards for content quality, stock visibility, and campaign readiness.

**Operations and customer experience**

-   Work closely with supply chain, customer service, finance, and operations teams to ensure smooth order fulfillment and service levels.
-   Monitor stock availability, forecasting inputs, and stock health to minimize lost sales and overstock risks.
-   Resolve operational issues impacting customer experience, including order flow, returns, cancellations, and fulfillment delays.
-   Ensure e-commerce processes comply with internal controls, platform requirements, and local regulations.

**Analytics and reporting**

-   Prepare regular business reviews with clear insights on sales, traffic, campaign performance, customer trends, and channel profitability.
-   Analyze product, channel, and campaign performance to shape future investment and trading decisions.
-   Track competitor activity, online trends, and category developments to identify opportunities for growth.
-   Provide actionable recommendations to management and brand stakeholders.

**Stakeholder management**

-   Act as the key e-commerce contact across internal teams and external partners.
-   Collaborate with brand principals, regional stakeholders, and local commercial teams on growth strategies and execution plans.
-   Manage agencies, vendors, and platform partners where applicable.
-   Support capability building and best-practice sharing across e-commerce teams.

**Qualifications**

-   Bachelor’s degree in Business, Marketing, E-commerce, Digital, or a related field.
-   **5–8 years** of experience in e-commerce, digital commerce, online trading, or marketplace management.
-   Experience in beauty, FMCG, retail, luxury, or consumer brands preferred.
-   Strong understanding of e-commerce KPIs, online merchandising, campaign planning, and marketplace operations.
-   Proven track record of delivering online sales growth and managing multiple channels.
-   Familiarity with platforms such as Shopify, Magento, Salesforce Commerce Cloud, Lazada, Shopee, Amazon, Sephora, or similar is a plus.
-   Strong analytical skills with the ability to translate data into commercial actions.
-   Excellent project management and stakeholder management skills.
-   Strong communication skills and ability to work in a fast-paced, matrixed environment.
-   Proficiency in Excel, reporting tools, and web analytics platforms such as GA4, Looker Studio, or equivalent.

**Preferred Competencies**

-   Commercial acumen
-   Digital and e-commerce expertise
-   Data-driven decision making
-   Project and campaign management
-   Attention to detail
-   Agility and problem solving
-   Collaboration and influencing skills
-   Customer-centric mindset

## Apply

[Apply at LUXASIA](https://apply.workable.com/luxasia/j/6D7BB35968/apply)

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