# Customer Service Representative

> Luxium Solutions, LLC · Boulder, United States · Full-time · Posted 2026-07-09

**Salary:** USD 56,000–70,000

**Workplace:** on_site

**Department:** Excelitas

## Description

Excelitas is a global technology leader with more than 7,500 employees, focused on delivering market-driven solutions to fulfill the illumination, optical, detection and imaging needs of OEMs and end-users across the biomedical, semiconductor, industrial, consumer products, scientific, security, defense and aerospace sectors.

We are currently seeking a **Customer Support Coordinator** who will drive account retention through superior customer responsiveness and attention to detail. They will perform order management in a complex, fast-paced, and diverse environment. This Representative will also provide support to external customers and facilitate internal communications related to order fulfilment and customer requirements.

**Main Responsibilities**

-   Provide company and specific product information to prospects and/or customers.  According to policy, quote standard price and delivery of commercial products via telephone, fax, and email.
-   Receive and enter sales order information into the applicable ERP.  On-board new customers including all customer contact, billing, and shipping information. 
-   Interface with Sales and Manufacturing Operations to coordinate production and delivery schedules; proactively alert applicable team of any concerns. 
-   Create and maintain customer files to contain all order, quotation, invoices, and other documentation related to that customer.
-   Coordinate returns with decentralized, cross-functional contacts to ensure timely review and resolution; track and advise customers of current status and discuss repair quotations for out-of-warranty products. 
-   Support assigned business development managers (BDMs) by providing open order reports, participating in conference calls as needed and assisting with resolution of any other sales related issues where applicable. 
-   Support the Finance organization with collections on new Cash in Advance accounts; receive and match Letters of Credit as required, ensuring orders are processed accurately while maintaining sound financial controls
-   Assist with adherence to ISO 9000 standards and requirements; the Export Management System (EMS), Internal Control Program (ICP) and Import Management System (IMS); prepare various reports as requested including sales orders and backlog data, late shipments, open and closed RMA’s, bookings, etc
-   Responsible for the tactical requirements of export and import compliance, including obtaining the required export licenses prior to shipment /export. Obtain Certification of Ultimate Export Consignee and/or End User Certificates and/or End Use Statements as necessary for new orders
-   Maintain documentation according to company record retention polic
-   Actively participate in the on-going assessment of customer support processes and incorporate approved improvements. 
-   Other duties as assigned

## Requirements

-   Bachelor’s degree in business or related field preferred.
-   Two years of customer support, inside sales or contract administration work experience preferred.
-   Previous manufacturing experience preferred.
-   Previous experience using enterprise resource planning (ERP) software preferred.
-   Knowledge of import/export regulations and terms preferred.
-   Highly organised, self-motivated and possesses a desire to work at a fast pace with a sense of urgency, accuracy, flexibility and ability to make decisions independently.
-   Ability to manage several tasks at once.
-   Ability to work on a wide variety of tasks with little or no supervision.
-   Able to foster strong relationships with customers (internal and external) and communicate effectively in person, via the telephone and electronically. 
-   Able to negotiate with others to resolve conflicting objectives and priorities to ensure customer satisfaction.
-   Strong Microsoft Suite Skills preferred; Salesforce experience preferred.
-   Visa sponsorship is not available for any position at Excelitas 
-   This position requires the use of information which is subject to the International Traffic in Arms Regulations (ITAR)

## Benefits

Excelitas offers a goal-oriented team dedicated to Safety, Excellence, Agility and Respect. Come pursue your career within a niche business and learn something that you can’t find anywhere else! We have a great benefits package with:

-   Enjoy a generous 144 hours of accrued PTO right from day one,
-   **Salary: $56,000-$70,000**
-   benefit from a 401k match of up to 5%,
-   Access comprehensive medical, dental, and vision coverage starting on your very first day.
-   ...and so much more to enhance your career and well-being!

## Apply

[Apply at Luxium Solutions, LLC](https://apply.workable.com/luxium-solutions-llc/j/2862CD2D9B/apply)

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