# Assistant Manager (Blackbear Diner)

> LV Petroleum · Las Vegas, United States · Full-time · Posted 2026-05-12

**Workplace:** on_site

**Department:** QSR West

## Description

Black Bear Diner is iconic brands known for delivering delicious meals. With a focus on quality and customer satisfaction, we pride ourselves on creating an enjoyable experience for every guest. As an **Assistant General Manager**, you will play a key role in leading the team, overseeing daily operations, and ensuring the store runs smoothly while maintaining high standards of service and product quality.

**Key Responsibilities:**

### 1\. **Staff Supervision & Training:**

-   Supervise and lead cafe staff during shifts, ensuring all team members are performing their duties efficiently and following company policies.
-   Assist in recruiting, hiring, and training new employees, ensuring they understand their roles and responsibilities.
-   Provide ongoing coaching and feedback to staff, helping them improve their skills and performance.
-   Ensure all employees adhere to the cafe’s standards of service, cleanliness, and safety.

### 2\. **Customer Service:**

-   Ensure customers receive prompt, friendly, and professional service at all times.
-   Handle customer complaints, concerns, or special requests in a positive and professional manner, resolving issues quickly and effectively.
-   Ensure that customer orders are accurate and delivered with quality and consistency.
-   Maintain a clean and welcoming environment for customers at all times.

### 3\. **Operations Management:**

-   Oversee daily cafe operations, ensuring that all tasks are completed efficiently and according to established procedures.
-   Assist in managing cafe inventory, ensuring that stock levels are maintained, and products are ordered in a timely manner.
-   Help manage the cafe’s cash flow, including handling cash, making deposits, and balancing registers.
-   Ensure all equipment is maintained, cleaned, and operating properly.

### 4\. **Health, Safety, & Compliance:**

-   Ensure all health, safety, and sanitation guidelines are followed, including proper food handling, cleaning procedures, and employee hygiene.
-   Ensure compliance with local health regulations and safety standards.
-   Help maintain cleanliness and organization of the kitchen, dining areas, and restrooms.

### 5\. **Financial & Administrative Support:**

-   Assist in achieving financial goals, including sales, labor costs, and maintaining budgetary goals.
-   Help track and monitor key performance indicators, such as sales trends and employee performance.
-   Support the management team in analyzing sales reports and making adjustments to operational strategies as needed.

### 6\. **Teamwork & Communication:**

-   Foster a positive and collaborative work environment by encouraging teamwork and open communication.
-   Act as a liaison between staff and management, ensuring that issues are addressed promptly.
-   Assist with the scheduling of shifts and help ensure adequate staffing levels during busy periods.

### 7\. **Additional Duties:**

-   Assist with opening and closing the cafe, ensuring that all procedures are followed and the cafe is secure.
-   Perform other tasks as directed by the General Manager or Restaurant Manager.

## Requirements

**Experience:**

-   1-2 years of experience in a supervisory or management role in the foodservice or hospitality industry is preferred.
-   Previous experience in a cafe, restaurant, or similar establishment is a plus.

**Skills:**

-   Strong leadership, organizational, and communication skills.
-   Ability to manage time effectively, handle multiple tasks, and prioritize in a fast-paced environment.
-   Strong customer service skills with a focus on creating a welcoming atmosphere for guests.
-   Basic financial and business acumen, including experience with cash handling and inventory management.
-   Ability to handle difficult situations and customer complaints professionally.

## Apply

[Apply at LV Petroleum](https://apply.workable.com/lv-petroleum/j/B1623DF581/apply)

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