# Project Manager - Customer Retention

> Lytegen · Sahibzada Ajit Singh Nagar, India · Full-time · Posted 2025-12-22

**Salary:** INR 550,000–700,000

**Workplace:** on_site

**Department:** Operations

## Description

**Role Overview**  
We are hiring a **customer facing Project Manager** with strong **US voice and retention experience** to manage **pre install homeowner communication** for a US based solar company.  
In this role, you will act as the **single point of contact** for customers during the critical **survey and pre installation phase**, ensuring schedules stay intact and customers remain committed through confident, controlled communication.  
This is **not a support role**.  
This is a **customer retention and coordination role** that requires ownership, judgment, and the ability to handle difficult conversations without escalation.  
  
**Key Responsibilities**  
  

-   Act as the **Project Manager for assigned customers** during the pre install phase  
    
-   Call US homeowners to confirm and reschedule site surveys and installations  
    
-   Proactively manage customer expectations around timelines and delays  
    
-   Handle frustrated or cancellation prone customers and **retain projects before installation**  
    
-   Communicate next steps clearly and confidently to maintain customer trust  
    
-   Coordinate internally with operations, scheduling, and field teams  
    
-   Document conversations and project updates accurately  
    
-   Ensure projects move forward without customer drop off

## Requirements

**equired Experience and Skills**  
  

-   **3 to 6+ years of experience in US or UK voice process**  
    
-   Prior experience in **customer retention, save desk, escalations, renewals, or high ticket appointment setting**  
    
-   Experience owning customer communication end to end  
    
-   Excellent spoken English with a **neutral international accent**  
    
-   Strong objection handling and de escalation capability  
    
-   Ability to communicate with authority while maintaining empathy  
    
-   Comfortable managing multiple customers and timelines simultaneously  
    
-   Stable work history in international BPO or customer facing roles  
    

  
  
**What This Role Is NOT**  
  

-   Not entry level  
    
-   Not back office or non voice  
    
-   Not basic customer support or script reading  
    

  
This role requires **tenure, maturity, and ownership mindset**.

## Apply

[Apply at Lytegen](https://apply.workable.com/lytegen-1/j/069AD85408/apply)

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