# Customer Retention Coordinator

> Lytegen · Amloh, India · Full-time · Posted 2026-01-21

**Salary:** INR 600,000–800,000

**Workplace:** on_site

**Department:** Operations

## Description

We are seeking a highly professional Customer Retention Coordinator who will play a critical role in maintaining customer trust, reducing cancellations, and ensuring a seamless experience throughout the project lifecycle. This is a dynamic position designed for someone who is adaptable, composed, and capable of operating across customer communication, scheduling coordination, and project follow-through without being confined to a single functional label.

This role is built for an individual who understands that customer retention is driven by clarity in communication, speed in execution, and consistency in follow-up. Your ability to build confidence, resolve concerns, and maintain strong relationships will directly impact long-term customer satisfaction and company stability.

Key Responsibilities  
• Serve as the primary point of contact for customers to ensure confidence and continuity  
• Manage proactive communication to prevent cancellations and dissatisfaction  
• Coordinate closely with operations, scheduling, and project teams to ensure alignment  
• Handle customer concerns with professionalism, empathy, and authority  
• Monitor project timelines and intervene when delays may impact customer experience  
• Identify and resolve issues before they escalate into complaints or churn  
• Maintain accurate documentation of all customer interactions  
• Adjust priorities based on customer urgency and operational demand  
• Ensure all communication reflects a high standard of professionalism and trust

This role is intentionally cross-functional. It blends customer experience, operational coordination, and project awareness into one unified retention-focused position.

## Requirements

Qualifications and Skills  
• Exceptional written and verbal communication skills in English  
• Strong conflict-resolution and customer-relationship management abilities  
• High emotional intelligence and professional judgment  
• Strong organizational and multitasking capabilities  
• Ability to operate calmly in high-pressure situations  
• Detail-oriented with excellent follow-through  
• Ownership mentality and accountability  
• Professional presence in all interactions

## Benefits

• Stable, fixed compensation structure with no dependency on commissions  
• Long-term growth and advancement opportunities in customer success and operations leadership  
• Exposure to multiple departments and business functions  
• Development of high-level communication, negotiation, and leadership skills  
• Direct collaboration with leadership and decision-makers  
• Structured training and operational mentorship  
• Strong process-driven and customer-focused work environment  
• High job stability in a core operational role  
• Opportunity to build a versatile career in customer retention and operations  
• Professional, performance-focused culture

## Apply

[Apply at Lytegen](https://apply.workable.com/lytegen-1/j/0F15FE10BE/apply)

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