# Head of Telecom Operations

> Lytegen · Chandigarh, India · Full-time · Posted 2025-12-01

**Salary:** INR 1,000,000–1,500,000

**Workplace:** on_site

**Department:** Sales

## Description

### **Location: Mohali / Chandigarh, India**

Shift: Nighttime (U.S. Hours – 12:30 AM – 9:30 AM IST)

Type: Full-Time, On-site

**About the Role**

We are hiring a **Head of Telecom Operations** to take full ownership of our high-volume outbound and blended dialer systems. This person will be accountable for **system setup, ongoing management, and performance** **optimization** across all departments — sales, customer service, recruitment, and support.

The ideal candidate has a strong **BPO/call center background**, is fluent in managing large-scale dialer operations (100,000+ dials/day), and has deep technical knowledge of **VoIP, DID reputation, and dialer metrics.** Leadership and management experience is a plus, but above all, this person must be **a technical and operational expert who stays on top of everything, every day.**

## Requirements

### Key Responsibilities

-   Dialer Administration  
      
    

-   Configure, manage, and maintain multiple dialer/VoIP platforms (Convosso, Five9, ReadyMode, Dialpad, RingCentral, or others as needed).  
      
    
-   Handle scaling systems capable of 100,000+ daily outbound dials with consistent performance.  
      
    
-   Ensure DID reputation is maintained and protected.  
      
    

-   Performance Monitoring & Optimization  
      
    

-   Track and analyze dialer KPIs: connect rates, drop rates, call quality, agent utilization, campaign results.  
      
    
-   Optimize dialing modes, pacing, call routing, and reporting.  
      
    
-   Continuously fine-tune campaigns for maximum efficiency and compliance.  
      
    

-   Systems & Technical Support  
      
    

-   Troubleshoot dialer, SIP/VoIP, CRM integrations, and API connections.  
      
    
-   Ensure uptime and reliability across all departments relying on dialer lines.  
      
    
-   Train and support users on proper dialer usage.  
      
    

-   Compliance & Risk Management  
      
    

-   Oversee adherence to DNC/TCPA and other compliance standards.  
      
    
-   Implement safeguards to minimize risk in high-volume outbound environments.  
      
    

-   Cross-Department Support  
      
    

-   Enable sales, customer service, recruitment, and admin teams with optimized dialer access.  
      
    
-   Provide reporting and insights to leadership on performance and trends.  
    

**Skills & Qualifications**

-   5+ years of BPO/call center operations experience with direct dialer ownership.  
      
    
-   Proven track record of running high-volume outbound campaigns (100,000+ daily dials).  
      
    
-   Strong technical background: VoIP/SIP, DID management, integrations, troubleshooting.  
      
    
-   Hands-on experience with major dialer platforms (Convosso, Five9, ReadyMode, Dialpad, RingCentral, or similar).  
      
    
-   Analytical mindset: able to read data and translate it into performance improvements.  
      
    
-   Highly accountable, detail-oriented, and proactive.

## Benefits

-   **Competitive Compensation** – Attractive salary package with performance-based incentives.
-   **Global Exposure** – Direct collaboration with U.S. leadership and cross-border teams.
-   **Career Growth** – Clear progression path toward senior leadership roles in a fast-scaling company.
-   **Impact-Driven Work** – Be part of the renewable energy sector and contribute to sustainability.
-   **Professional Development** – Opportunities to lead cross-functional projects, implement global best practices, and upskill through learning initiatives.
-   **Collaborative Culture** – Work with driven, talented peers in an inclusive and supportive environment.
-   **Work Stability & Vision** – Join a company with strong long-term growth plans and a mission-driven culture.
-   **Leadership Autonomy** – Freedom to design and execute operations strategies, with the trust of global leadership.
-   **Recognition & Rewards** – Regular acknowledgment for high performance and impact delivered.

## Apply

[Apply at Lytegen](https://apply.workable.com/lytegen-1/j/14CAE0BA49/apply)

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