# Retention Specialist (US Process)

> Lytegen · Sahibzada Ajit Singh Nagar, India · Full-time · Posted 2025-12-24

**Salary:** INR 400,000–800,000

**Workplace:** on_site

**Department:** Recruiting

## Description

### Why This Role Exists

Customers hesitate. Deals stall. Pipelines die if no one applies pressure.

This role exists to **retain customers, move them forward, and prevent fallout**.  
You are not here to comfort customers. You are here to **keep projects alive and progressing**.

### What You Will Own

You own customers once friction begins.

Your responsibility includes:  
• Calling customers who are delayed, hesitant, or at risk of canceling  
• Handling objections, concerns, and pushback directly  
• Re-aligning customers to timelines, commitments, and next steps  
• Coordinating with sales and operations to unblock issues  
• Enforcing follow-ups until resolution, not reminders  
• Escalating intelligently when required  
• Maintaining clean pipeline status and accountability

If a customer drops, you are expected to know **why**.

## Requirements

Do not apply if you do not meet these.

• 3+ years in customer retention, account management, or customer success  
• Direct experience handling unhappy or resistant customers  
• Strong English communication with clear call presence  
• Experience working US or international customers  
• Comfortable working US time zones  
• Metrics-driven and outcome-focused

## Benefits

Competitive Salary

Growth Opportunities

## Apply

[Apply at Lytegen](https://apply.workable.com/lytegen-1/j/60CB85ED35/apply)

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