# Retention Specialist US Process

> Lytegen · Zirakpur, India · Full-time · Posted 2025-12-25

**Salary:** INR 500,000–800,000

**Workplace:** on_site

**Department:** Recruiting

## Description

### Why This Role Exists

Customers hesitate. Projects stall. Pipelines die without ownership.

This role exists to **retain customers, move live projects forward, and prevent fallout** across the entire post-sale lifecycle. You will function as the **project owner for assigned customer accounts**, responsible for execution, communication, and forward momentum.

### What You Will Own

You are accountable for assigned customer projects end-to-end.

Your responsibilities include:  
• Managing customer projects through defined pipeline stages  
• Acting as the primary point of contact for customers once friction appears  
• Driving next steps, approvals, and decisions to keep projects moving  
• Handling objections, delays, and cancellation risks directly  
• Coordinating with sales, operations, and external partners  
• Enforcing timelines and commitments across all stakeholders  
• Escalating issues with context and proposed resolution  
• Maintaining accurate project and pipeline status

If a project stalls or cancels, you are expected to know **exactly why**.

### This Is a Customer-Facing Project Ownership Role

Daily outbound calls are required.

You will:  
• Run customer conversations with authority and professionalism  
• Manage multiple live projects simultaneously  
• Control timelines rather than react to delays  
• Navigate uncomfortable conversations without losing composure

This is **project management through execution**, not documentation.

## Requirements

### Non-Negotiable Experience

Do not apply if you do not meet these.

• 3+ years in customer retention, account management, customer success, or sales operations  
• Direct experience owning customer accounts or post-sale pipelines  
• Strong English communication with confident call presence  
• Experience working with US or international customers  
• Comfortable managing multiple projects at once  
• Willingness to work US time zones

## Benefits

Competitive Salary

Growth Opportunities

## Apply

[Apply at Lytegen](https://apply.workable.com/lytegen-1/j/A26B37F46E/apply)

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