# Operations Manager (Sales)

> Lytegen · Sahibzada Ajit Singh Nagar, India · Full-time · Posted 2026-01-27

**Salary:** INR 1,000,000–1,400,000

**Workplace:** on_site

**Department:** Operations

## Description

### **Job Description: Global Pre-Sales Operations Manager**

### **About the Role**

The Sales Operations Manager plays a mission-critical role in Company’s growth and execution. This position is responsible for **building, owning, and scaling all sales and operations processes end-to-end**. The goal of this role is to create a system so strong and well-documented that the business continues to run smoothly even in the manager’s absence.

This is a **hands-on leadership role**, not a reporting-only or coordination position. The ideal candidate is a builder, operator, and people leader who thrives in fast-paced environments, loves structure, and obsesses over data, KPIs, and execution quality.

This role acts as the **single point of accountability** between sales, proposal design, call center, and operations teams, ensuring zero confusion, zero leakage, and consistent performance.

### **Key Responsibilities**

### **Process Ownership & System Building**

●     Design, implement, document, and continuously improve all sales and operations workflows.  
  

●     Build clear SOPs for every function, including calls, proposals, handoffs, escalations, QA, and reporting.  
  

●     Ensure processes are scalable, repeatable, and enforced consistently across teams.  
  

### **Sales ↔ Operations Alignment**

●     Own the sales-to-operations handoff process and eliminate delays, miscommunication, and errors.  
  

●     Act as the bridge between sales teams, proposal designers, and operations.  
  

●     Ensure sales teams provide complete, accurate information before deals move forward.  
  

### **KPI, Analytics & Reporting**

●     Define, track, and manage all sales and operations KPIs.  
  

●     Build and maintain dashboards for daily, weekly, and monthly performance tracking.  
  

●     Run weekly performance reviews and enforce accountability across teams.  
  

●     Identify bottlenecks, trends, and performance gaps using data and take corrective action.  
  

### **Call Center, QA & Compliance Oversight**

●     Own call workflows, recordings, QA processes, and feedback loops.  
  

●     Monitor call quality, scripts, adherence, and coaching effectiveness.  
  

●     Ensure teams meet US customer communication standards and compliance expectations.  
  

### **Proposal, Design & Execution Oversight**

●     Oversee proposal design workflows to ensure speed, accuracy, and quality.  
  

●     Ensure proposal designers follow SOPs, meet turnaround times, and maintain technical accuracy.  
  

●     Review errors, rework trends, and root causes to reduce repeat issues.  
  

### **People Management & Leadership**

●     Hire, train, coach, and performance-manage sales ops, proposal, and support teams.  
  

●     Set clear expectations, goals, and accountability standards.  
  

●     Address underperformance quickly and professionally.  
  

●     Build a culture of ownership, urgency, and continuous improvement.  
  

### **Tools, CRM & Tech Stack Ownership**

●     Own CRM, dialer, proposal platforms, and reporting tools.  
  

●     Ensure clean data, correct permissions, structured workflows, and adoption across teams.  
  

●     Work with leadership to evaluate and implement new tools when needed.  
  

### **Escalation & Issue Resolution**

●     Proactively identify operational risks and resolve issues before leadership involvement.  
  

●     Handle escalations related to sales, proposals, customer communication, or internal breakdowns.  
  

Ensure smooth daily operations with minimal dependency on founders or senior leadership.

## Requirements

### **Experience**

●     5+ years of experience in Sales Operations, Business Operations, or Operations Management.  
  

●     Proven experience working with US customers or US-based sales teams.  
  

●     Experience managing call centers, proposal teams, or sales support functions.  
  

●     Prior experience building processes from scratch is highly preferred.  
  

### **Skills & Capabilities**

●     Strong analytical and KPI management skills.  
  

●     Excellent English communication (written and verbal) for US-facing interactions.  
  

●     High attention to detail with zero tolerance for sloppy execution.  
  

●     Strong project management and prioritization skills.  
  

●     Comfortable working US shifts or overlapping US business hours.  
  

### **Leadership & Mindset**

●     Builder mindset — enjoys creating systems, not just maintaining them.  
  

●     Highly organized, disciplined, and execution-focused.  
  

●     Comfortable enforcing standards and holding people accountable.  
  

●     Proactive problem-solver who takes ownership without waiting for instructions.  
  

●     Thrives in a fast-paced, high-growth environment.

## Apply

[Apply at Lytegen](https://apply.workable.com/lytegen-1/j/AF031C0507/apply)

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