# Head of Key Account Managers

> MADFIN · Riga, Latvia (Hybrid) · — · Posted 2026-11-05

**Workplace:** hybrid

## Description

_We are a London-based fintech company with a mindful approach to financial services. Operating under a FCA-approved Electronic Money Institution (EMI) license, MADFIN delivers card acquiring tailored for fast-moving, high-growth businesses. Currently we are looking for a Head of Key Account Managers to lead our KAM team and build strong, long-term relationships with MADFIN’s clients. You will oversee the client portfolio across the full relationship lifecycle, from onboarding and integration through ongoing support, retention and growth._

### Key responsibilities

-   Lead, coach and develop the Key Account Management team, setting clear priorities and supporting each team member’s performance and growth.
-   Oversee the management of key client relationships, ensuring clients have a consistent point of contact and receive timely, effective support.
-   Build strong relationships with senior client stakeholders and understand their business needs, objectives and challenges.
-   Develop strategies to improve client satisfaction, retention and long-term value.
-   Identify opportunities to expand existing partnerships, including through increased transaction volumes or additional services.
-   Monitor client activity, performance and satisfaction, and use relevant data to identify risks and opportunities.
-   Take ownership of complex client issues and escalations, coordinating with internal teams through to resolution.
-   Establish and improve processes, service standards and reporting.
-   Track team and portfolio performance against agreed KPIs and provide regular updates to senior management.
-   Ensure client relationships are managed in line with internal policies

## Requirements

-   Mandatory: proven experience in fintech, a payment service provider (PSP) or an acquiring business.
-   A confident understanding of the payment ecosystem, including the roles of merchants, acquirers, issuers, card schemes and payment processors.
-   Experience leading or managing a Key Account Management, Client Success or similar team.
-   A strong track record of managing strategic B2B client relationships and improving retention and client growth.
-   Experience coaching team members, setting priorities and managing performance.
-   Excellent communication and relationship-building skills, including confidence working with senior stakeholders.
-   A practical, client-focused approach to resolving complex issues and coordinating across teams.
-   Strong analytical skills and experience using data, KPIs or CRM tools to manage client relationships.
-   The ability to balance client needs with operational, commercial and regulatory requirements.
-   Excellent English, written and spoken.

## Benefits

-   Competitive salary based on your experience and contribution and performance-based bonuses
-   Flexible working conditions (on-site Riga/hybrid) 
-   Excellent health insurance after successful completion of the probation period - including extensive medical coverage, mental health support, and dental care
-   Additional paid Wellbeing Days - take time for your personal needs, health check-ups, or simply to recharge 
-   Friendly and collaborative team - we value transparency, initiative, and support each other
-   Travel opportunities to industry events and expos — travel with the team, meet the industry in person, and be where the action happens 
-   Gifts from the company for work anniversaries and birthdays — because milestones matter, and we love celebrating them with you!

## Apply

[Apply at MADFIN](https://apply.workable.com/madfintech/j/45F2E92994/apply)

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