# Chargeback Specialist

> MADFIN · Riga, Latvia (Hybrid) · — · Posted 2026-11-10

**Workplace:** hybrid

## Description

_We are a London-based fintech company with a mindful approach to financial services. Operating under a FCA-approved Electronic Money Institution (EMI) license, MADFIN delivers card acquiring tailored for fast-moving, high-growth businesses. Our company keep growing and we are expanding our Chargeback team!_

**Key Responsibilities**

-   Oversee the full chargeback and dispute lifecycle for Visa and Mastercard.
-   Track fraud, chargeback, and transaction activity to spot emerging risks and trends.
-   Set up and maintain fraud prevention rules and merchant controls.
-   Ensure compliance with Visa and Mastercard monitoring programmes and scheme thresholds.
-   Investigate suspicious activity and coordinate corrective action with merchants and internal teams.
-   Communicate and exchange information with related departments.
-   Produce fraud and chargeback reports and help improve and automate related processes.

## Requirements

-   Experience in fraud prevention, chargeback and dispute management, or a related role within payments, fintech, acquiring, or a PSP for at least 1 year.
-   Experience working with VROL and Mastercom.
-   Good understanding of Visa and Mastercard acquirer dispute processes, fraud monitoring programmes, and scheme requirements.
-   Experience analysing card transactions, CNP fraud, and chargeback data to identify patterns and potential risks.
-   Familiarity with fraud prevention tools, transaction monitoring systems, and merchant controls.
-   Strong investigative, analytical, and problem-solving skills, with careful attention to detail.
-   Confident communication skills and the ability to work with merchants and cross-functional teams.
-   Good command of written and spoken English.
-   Proficiency in Microsoft Excel or Google Sheets; experience with reporting or data analysis tools like Grafana is an advantage.

## Benefits

-   Competitive salary based on your experience and contribution and performance-based bonuses
-   Flexible working conditions (on-site Riga/hybrid) 
-   Excellent health insurance after successful completion of the probation period - including extensive medical coverage, mental health support, and dental care
-   Additional paid Wellbeing Days - take time for your personal needs, health check-ups, or simply to recharge 
-   Friendly and collaborative team - we value transparency, initiative, and support each other
-   Gifts from the company for work anniversaries and birthdays — because milestones matter, and we love celebrating them with you!

## Apply

[Apply at MADFIN](https://apply.workable.com/madfintech/j/47D12C75B9/apply)

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