# Hospice Intake Coordinator

> Madrona Hospice Care Inc. · San Rafael, United States · Full-time · Posted 2026-10-14

**Workplace:** on_site

## Description

_Position Summary_

The Hospice Intake Coordinator is responsible for coordinating new patient referrals and supporting the admission process from initial referral through handoff to the clinical team. This role serves as a key point of contact for referral sources, patients, families, and healthcare professionals.

**Pay: $23/hour**

The ideal candidate is organized, compassionate, detail-oriented, and able to manage multiple priorities while ensuring referrals are processed accurately and promptly.

_Key Responsibilities_

-   Receive, review, and process hospice patient referrals from hospitals, physicians, skilled nursing facilities, and other referral sources.
-   Collect and verify patient information, medical records, referral documentation, and other required paperwork.
-   Enter and maintain accurate patient information in the electronic medical record (EMR) and other systems.
-   Communicate with referral sources, patients, families, and internal teams regarding referral status and next steps.
-   Coordinate with clinical staff to support timely patient evaluations and admissions.
-   Track pending referrals, follow up on missing documents, and communicate outstanding needs.
-   Verify insurance information and assist with eligibility checks according to company procedures.
-   Maintain confidentiality and comply with HIPAA requirements and company policies.
-   Monitor referral activity and maintain accurate records, reports, and intake documentation.
-   Escalate urgent referrals, incomplete documentation, and potential admission delays to the appropriate team members.
-   Provide professional, compassionate service to patients and families during the referral process.

_Qualifications_

-   High school diploma or equivalent required; additional healthcare education preferred.
-   Previous experience in healthcare administration, medical records, patient intake, admissions, or referral coordination preferred.
-   Hospice, home health, hospital, or skilled nursing facility experience is a plus.
-   Strong organizational, communication, and time-management skills.
-   Excellent attention to detail and accuracy when handling patient information.
-   Ability to manage multiple referrals and deadlines in a fast-paced environment.
-   Comfortable using computers, electronic medical records, email, and Microsoft Office or similar tools.
-   Understanding of HIPAA and patient confidentiality.
-   Ability to work independently while collaborating with clinical and administrative teams.

_Preferred Skills_

-   Hospice referral and admission workflow knowledge.
-   Experience verifying insurance information and coordinating medical documentation.
-   Ability to prioritize urgent requests and follow up consistently.
-   Strong problem-solving skills and a patient-centered approach.

_Success in This Role_

A successful Hospice Intake Coordinator processes referrals accurately and efficiently, communicates clearly with referral sources and internal teams, follows up on outstanding documentation, and helps ensure patients and families experience a smooth, compassionate transition into hospice care.

## Requirements

### Basic Requirements

-   High school diploma or equivalent required.
-   At least 1 year of experience in healthcare administration, medical office support, patient intake, or a related role preferred.
-   Strong organizational and time-management skills.
-   Excellent verbal and written communication skills.
-   Basic computer skills, including email, data entry, and Microsoft Office.
-   Ability to manage multiple tasks and meet deadlines in a fast-paced environment.
-   Strong attention to detail when handling patient information and documentation.
-   Ability to maintain patient confidentiality and follow HIPAA requirements.
-   Professional and compassionate communication with patients, families, and healthcare providers.
-   Ability to work independently and as part of a team.

**Preferred Qualifications:**

-   Previous experience in hospice, home health, or healthcare admissions.
-   Experience with electronic medical records (EMR) systems.
-   Familiarity with insurance verification, medical records, and referral processing.

## Benefits

-   Flexible Schedule
-   Ability to Convert to Full-Time Based On Performance If Interested
-   Paid Sick Days

-   Paid Bereavement Leave
-   Skills Training & Development
-   Company Social Events
-   Mileage Reimbursement for Patient to Patient Visits
-   Referral Bonus

## Apply

[Apply at Madrona Hospice Care Inc.](https://apply.workable.com/madrona-hospice-care/j/3D80A65302/apply)

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