# Customer Communications & Dispatch Support Representative

> Main Care Energy · Albany, United States · Full-time · Posted 2026-10-07

**Salary:** USD 39,520–43,680

**Workplace:** on_site

**Department:** Customer Service

## Description

**Customer Communications & Dispatch Support Representative - Albany, NY**

A leader in the energy industry since 1930, **Main-Care Energy** is proud to be 100 percent employee owned. We are one of the oldest employee-owned companies in New York State, and we’re looking to expand our team with the right candidates.

We have an immediate opening for an **OVERNIGHT Customer Communications & Dispatch Support Representative** located at our **Albany** office. Our Customer Communications/Support Representatives understand the importance of teamwork and possess a “customer first” attitude. The right candidate also has excellent communication skills, the ability to multi-task and problem-solve, and can successfully work independently.

**Qualifications:**

-   A “customer first” attitude
-   3+ years  Customer Service Experience
-   Excellent communications skills & time management
-   Ability to multi-task & work independently
-   Problem-solving skills
-   Computer skills including Microsoft Word and Excel
-   Call Center and experience in electronic customer communications a plus

**Responsibilities include but not limited to:**

Responding promptly to customer inquiries.

-   Communicating with customers through various channels.
-   Acknowledging and resolving customer complaints.
-   Dispatch support for Service Technicians and Fuel Drivers
-   Administrative tasks as assigned
-   Maintaining a positive, empathetic and professional attitude toward customers at all times.
-   Maintain knowledge of our products & services so that you can successfully assist customers.
-   Processing orders, forms, applications, and requests.
-   Keeping records of customer interactions, transactions, comments and complaints.
-   Communicating and coordinating with colleagues as necessary.
-   Ensure customer satisfaction and provide professional customer support.
-   Miscellaneous tasks to support the company daily operations
-   Holiday coverage (rotation shared by all representatives)

**Benefits:**

-   401(k)
-   401(k) matching
-   Dental insurance
-   Employee assistance program
-   Employee discount
-   Flexible spending account
-   Health insurance
-   Health savings account
-   Life insurance
-   Paid time off
-   Referral program
-   Retirement plan
-   Tuition reimbursement
-   Vision insurance

**Schedule:**

-   **OVERNIGHT**  9:30pm to 7:30am (Wednesday - Saturday) 10 hour shift  4 day work week

**Supplemental pay types:**

-   Bonus pay

**Work Location:**

-   Albany, NY - In Person position
-   **THIS IS NOT A REMOTE POSITION & RELIABLE TRANSPORTATION IS ESSENTIAL**

  
**Experience and License Requirements**

·    Customer Service Experience 3 years minimum

·    Microsoft Word and Excel

## Benefits

**Benefits:**

-   401(k)
-   401(k) matching
-   Dental insurance
-   Employee assistance program
-   Employee discount
-   Flexible spending account
-   Health insurance
-   Health savings account
-   Life insurance
-   Paid time off
-   Referral program
-   Retirement plan
-   Tuition reimbursement
-   Vision insurance

## Apply

[Apply at Main Care Energy](https://apply.workable.com/main-care-energy/j/739EA9A7D3/apply)

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