# Senior Executive - Retail and F&B

> Malta International Airport plc · Luqa, Malta · Full-time · Posted 2026-07-12

**Workplace:** on_site

**Department:** Retail & Property

## Description

As a Senior Executive – Retail & F&B, you will support the commercial success of Malta International Airport's retail and food & beverage portfolio by managing relationships with tenants and concessionaires, overseeing commercial agreements, and driving initiatives that enhance operational performance, revenue, and the passenger experience.

**Key Responsibilities:**

**Tenant and Concessionaire Relations**

-   Build and maintain strong, collaborative relationships with tenants and concessionaires to understand their needs, support their business goals, and ensure a positive airport experience for passengers.
-   Act as the primary point of contact for retail and property agreements, ensuring smooth communication and timely issue resolution.

**Operational Support & Tenant Engagement**

-   Develop a strong understanding of each tenant’s day-to-day operational requirements and proactively support them in overcoming operational challenges.
-   Conduct regular engagement meetings and site visits to identify opportunities for improvement and ensure smooth operations within the airport environment.
-   Act as a liaison between concessionaires and internal airport departments to facilitate effective communication and timely resolution of operational matters.
-   Work collaboratively with internal stakeholders to balance tenant requests with operational, commercial, and regulatory requirements.
-   Support tenants during new store openings, refurbishments, relocations, and other operational initiatives to ensure seamless implementation.
-   Identify opportunities to improve operational efficiency, enhance the passenger experience, and strengthen overall commercial performance.

**Contract Management**

-   Draft, negotiate, and manage contracts with tenants and concessionaires, ensuring terms are compliant and aligned with commercial objectives.
-   Conduct regular reviews of agreements to identify opportunities for improvement and address issues proactively.
-   Assist in the preparation of Expressions of Interest (EOIs), Requests for Quotations (RFQs), tender documentation, and concession agreements for new commercial opportunities.

**Revenue Maximisation**

-   Contribute to the development and implementation of strategies to maximise rentable space and optimise concession fees.
-   Identify opportunities for new retail concepts or services that enhance passenger needs and increase revenue streams.

**Performance Monitoring**

-   Oversee the performance of retail outlets and commercial spaces to ensure alignment with business objectives and overall airport profitability.
-   Conduct regular evaluations of sales, passenger satisfaction, and other key performance indicators to support data-driven decisions.
-   Carry out targeted site visits to assess outlet condition, service quality, stock levels, and customer experience.
-   Analyse commercial KPIs including sales productivity, spend per passenger, conversion rates, and category performance.
-   Prepare regular commercial reports and presentations for management decision-making.

**Market Analysis and Passenger Profiling**

-   Analyse passenger demographics and behaviour to identify trends influencing commercial offerings.
-   Work closely with the marketing team and concessionaires to ensure campaigns and initiatives align with passenger profiles and enhance both experience and financial performance.

## Requirements

-   A bachelor’s degree in Business Management, Commerce, Marketing, Hospitality Management, Real Estate, or a related field is considered an asset.

-   A minimum of 3–5 years’ experience in retail, commercial property, account management, hospitality, or a similar commercial environment.
-   Strong commercial awareness with the ability to identify opportunities to enhance revenue and improve business performance.
-   Excellent relationship management, negotiation, and communication skills, with the ability to build effective partnerships with internal and external stakeholders.
-   Experience in contract administration, or commercial agreements will be considered an asset.
-   Strong analytical skills with the ability to interpret sales data, KPIs, and market trends to support decision-making.
-   Excellent organisational skills with the ability to manage multiple priorities in a fast-paced environment.
-   Proficiency in Microsoft Office applications, particularly Excel and PowerPoint.
-   A proactive, customer-focused approach with strong problem-solving and decision-making abilities.
-   Excellent command of written and spoken English and Maltese is required.

## Benefits

-   Training and opportunities for personal development
-   Recognition and rewards for hard work
-   Communication Allowance
-   Medical insurance
-   Free fresh fruit
-   Employee discounts at retail and food & beverage outlets at the airport and Skyparks
-   Free regular health checks and medical tests
-   Unlimited access to SkySpirit gym
-   Staff parking facilities

## Apply

[Apply at Malta International Airport plc](https://apply.workable.com/maltairport/j/07F4EE3CA5/apply)

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