# IT Support Specialist

> Managed Services · Riyadh, Saudi Arabia · — · Posted 2026-05-07

**Workplace:** on_site

## Description

### Company Overview

Managed.sa is a cybersecurity services company supporting organizations with secure digital transformation, cybersecurity operations, governance, risk, compliance, and managed security services.

### Job Description

We are looking for a skilled **IT Support Specialist** to join our team in Riyadh. The ideal candidate will have strong hands-on experience in IT support, networking, Microsoft 365 administration, Azure administration, cloud monitoring, and day-to-day IT operations.

This role requires someone who is proactive, technically strong, organized, and able to support users, systems, networks, cloud platforms, and physical security systems efficiently.

### Key Responsibilities

### Technical Support

-   Provide first-line support for hardware, software, network, and system-related issues.
-   Diagnose, troubleshoot, and resolve technical problems efficiently.
-   Escalate complex issues to the relevant team when needed.
-   Install, configure, and maintain IT equipment, software, peripherals, and user devices.
-   Manage user accounts, access permissions, and IT documentation.

### Microsoft 365 Administration

-   Manage users, licenses, groups, and access permissions.
-   Support Exchange Online, Microsoft Teams, SharePoint, and OneDrive.
-   Handle Microsoft 365 security, compliance, and basic admin configurations.
-   Support users with Microsoft 365-related issues and requests.

### Network & Security Support

-   Support and maintain network infrastructure, including switches, Wi-Fi, and access points.
-   Troubleshoot connectivity, internet, and VoIP-related issues.
-   Assist in firewall configuration, monitoring, and maintenance.
-   Support basic network security practices and access control.

### Cloud & Azure Support

-   Monitor Azure resources and troubleshoot related issues.
-   Support Azure administration, security, and governance activities.
-   Manage backup and disaster recovery processes.
-   Track system performance, resource usage, and cost optimization.

### Physical Security Systems

-   Manage and support access control systems, including doors and entry systems.
-   Monitor, maintain, and troubleshoot CCTV systems.

### IT Operations

-   Perform regular system maintenance, updates, backups, and health checks.
-   Maintain IT procedures, documentation, asset records, and knowledge base articles.
-   Collaborate with the IT team to improve service quality, operational efficiency, and user experience.

## Requirements

### Requirements

-   Bachelor’s degree in Information Technology, Computer Science, or a related field.
-   Minimum **4+ years of experience** in IT Support or IT Administration.
-   Strong hands-on experience in **Microsoft 365 Administration**, including:

-   User and license management
-   Exchange Online
-   Microsoft Teams
-   SharePoint / OneDrive
-   Security and compliance settings

-   Experience with **Microsoft Azure Administration and Monitoring**.
-   Solid knowledge of networking fundamentals, including switching, firewall, Wi-Fi, and connectivity troubleshooting.
-   Experience with backup, disaster recovery, and system monitoring.
-   Familiarity with access control and CCTV systems is preferred.
-   Strong troubleshooting, problem-solving, and communication skills.
-   Ability to work independently and manage multiple technical requests.

### Nice to Have

-   Experience in a cybersecurity or managed services environment.
-   Microsoft certifications such as MS-900, AZ-900, AZ-104, or related certifications.
-   Experience with IT asset management and helpdesk/ticketing systems.
-   Knowledge of security best practices, MFA, endpoint protection, and access management.

## Apply

[Apply at Managed Services](https://apply.workable.com/managed-services/j/E84B372C2D/apply)

---
Powered by [Workable](https://www.workable.com)