# L2/L3 Technician - #35117

> Manila Recruitment · Philippines (Remote) · Full-time · Posted 2026-06-02

**Workplace:** remote

**Department:** IT - Larlyn M

## Description

**Duties and Responsibilities:**

-   Resolve complex issues related to Microsoft systems and applications
-   Handle escalations from L1 support, providing expert-level resolution for technical issues, and collaborate with Microsoft support if needed.
-   Manage Systems: Handle Active Directory, Exchange, Microsoft 365, and Windows Servers
-   Resolve Issues: Troubleshoot and fix complex problems
-   Administer: Apply updates, manage backups, and ensure security
-   Support Projects: Assist with migrations and document changes
-   Azure Support: Manage Azure services and use PowerShell
-   Ensure Security: Maintain compliance and conduct audits
-   Collaborate: Work with teams and train junior staff
-   Improve: Enhance processes and stay current with technology
-   Communicate: Update and address client feedback

## Requirements

-   Bachelor of Computer Science, Information Technology graduates or comparable experience
-   At least 2-5 years of minimum experience in a similar role
-   Strong knowledge and experience in Microsoft technologies (Microsoft EDM, and others)
-   Excellent troubleshooting skills
-   Ability to provide technical support and resolve requests in a timely and efficient manner
-   Excellent communication skills to successfully collaborate with foreign counterparts
-   Able to work under pressure
-   Able to multi-task
-   Good organizational skills

**Advantageous Skills/Experience:**

-   MSP experience is highly desirable
-   Relevant certifications

## Apply

[Apply at Manila Recruitment](https://apply.workable.com/manilarecruitment/j/F7A9392673/apply)

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