# Customer Succes Manager - SMB

> Marathon Talent · São Paulo, Brazil · Full-time · Posted 2026-09-16

**Workplace:** on_site

**Department:** Simetrik

## Description

We are looking for a Customer Success Manager (SMB).

-   Own the end-to-end customer journey for a portfolio of different accounts.

-   Build and maintain relationships with key stakeholders, including senior decision makers.
-   Drive structured governance: cadence, agendas, follow-ups, escalation paths, and accountability.
-   Identify expansion opportunities and partner with revenue leaders to execute land-and-expand motions.
-   Detect and mitigate risk early through health indicators, adoption signals, and stakeholder engagement.

## Requirements

-   Strong commercial acumen, with a clear understanding of renewals, contract value, and expansion strategy — comfortable connecting customer outcomes to revenue impact.
-   Demonstrated executive presence, able to lead structured, outcome-driven conversations with senior stakeholders and challenge constructively when needed.
-   Analytical and data-driven mindset, capable of interpreting product usage signals and translating them into actionable account strategies and ROI narratives.
-   High operational discipline, with structured governance, rigorous documentation, and consistent CRM hygiene that drives renewal predictability.
-   Proven ability to multi-thread relationships and proactively mitigate risk well ahead of renewal cycles.
-   Comfortable operating in evolving environments, able to create clarity, structure, and forward momentum with minimal supervision.

## Apply

[Apply at Marathon Talent](https://apply.workable.com/marathon-talent/j/14C704097B/apply)

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