# Reservations Agent - Mar-Bella Collection

> MarBella Collection · Thessaloniki, Greece · Full-time · Posted 2026-11-10

**Workplace:** on_site

**Department:** MC - Reservations

## Description

**Mar-Bella Collection** is a hospitality group of five award-winning five-star luxury hotels, set in exceptional locations across Greece. The Collection includes **MarBella**, **Nido** – an adults-only member of Small Luxury Hotels of the World – and **Avali**, all located in **Corfu**, as well as **Elix**, set against a landscape of outstanding natural beauty in **Karavostasi, Thesprotia**. The newest addition, **Cayo Exclusive Resort & Spa**, brings the Collection to **Elounda**, **Crete**, set against the unique beauty of the Cretan coastline.

**Ready to find your place with us?**

For Season **2027**, we are looking for a passionate **Reservations Agent** to join our team in **Thessaloniki**.

This position is based in Thessaloniki and requires on-site presence.

**The Role**

As a Reservations Agent, you will manage booking enquiries and reservations, providing prompt, professional service to guests and partners.

**A Day in the Job**

Accurate information, timely responses and attention to detail shape the guest experience from the very first enquiry.

Here's what a typical day in our Reservations team could look like:

•        You respond promptly and informatively to booking requests received by email, telephone, online booking systems or other channels.

•        You build and strengthen relationships with existing and new customers to encourage future bookings, support the operational follow-up of confirmed bookings and check that advance payments are received on time.

•        You maintain reservation records and room availability in the PMS, process amendments and cancellations, and keep the relevant team members informed.

•        You develop a thorough knowledge of room types, locations, layouts and features, supporting room allocation and maximising revenue from reservations.

•        You stay informed about room rates, packages, discounts, special offers and other available benefits, applying the hotels’ pricing strategies accurately.

•        You create and maintain organised guest profiles, recording special requirements and other useful information.

•        You work closely with the Front Office team and coordinate additional services arranged at the time of booking.

•        You keep up to date with the market, competitors’ strengths and weaknesses, economic trends, and changes in supply and demand.

## Requirements

**Is This You?**

**Essential qualifications:**

•        Excellent command of English and a good command of Greek.

•        Excellent knowledge of MS Office.

•        Outstanding written and verbal communication skills, with a professional and customer-oriented approach.

•        A team-oriented, adaptable and proactive approach, supported by strong organisational skills.

•        Ability to multitask and manage competing priorities effectively.

•        Ability to work efficiently in a fast-paced environment while maintaining a positive attitude.

•        Strong attention to detail and a commitment to excellence in guest service.

**Additional qualifications – a plus:**

•        Previous experience in hospitality and reservations.

•        Knowledge of an additional foreign language.

•        Knowledge of channel management.

•        Knowledge of a Property Management System (PMS), such as Opera or Fidelio.

•        A master’s degree in a related field.

## Benefits

What We Offer You

•        Competitive remuneration package.

•        Ongoing training and professional development opportunities.

•        Career development and internal progression opportunities within Mar-Bella Collection.

•        The opportunity to build experience within an award-winning luxury hospitality group.

•        A professional, supportive and team-oriented working environment.

## Apply

[Apply at MarBella Collection](https://apply.workable.com/marbella-collection/j/107CFBDFE9/apply)

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