# Customer Experience Specialist

> Marcura · Taguig, Philippines (Hybrid) · Full-time · Posted 2026-07-08

**Workplace:** hybrid

**Department:** Solutions-Procurement

## Description

A dedicated Customer Experience Specialist to serve as the primary point of contact for our global clientele. In this role, Specialist will ensure customers receive world-class assistance, guiding them through our product ecosystem and resolving technical or procedural inquiries with precision and empathy.

## Requirements

-   Strong attention to detail, organized, ability to multi-task & to work independently.  

-   Should be process-oriented  

-   Excellent communication skills; both oral and written 

-   At least 2 years’ experience in Customer Support 

-   Ability to build and maintain a positive relationship with clients  

-   Excellent communication skills  

-   Excellent in customer service skills and orientation  

-   Proficient in Microsoft Office applications, especially Outlook, Excel, Word & PowerPoint.  

-   Amenable to work in shifting schedule 

-   Problem-Solving and Analytical Skills 

-   Has at least a basic Industry Knowledge (Procurement Process/ Maritime)

## Benefits

-   **Competitive Salary and Bonus**: We reward your expertise and contributions.
-   **Inclusive Onboarding Experience**: Our onboarding program is designed to set you up for success right from day one.
-   **Marcura Wellness Zone**: We value your work-life balance and well-being.
-   **Global Opportunities**: Be part of an ambitious, expanding company with a local touch.
-   **Diverse, Supportive Work Culture**: We’re committed to inclusion, diversity, and a sense of belonging for all team members.

## Apply

[Apply at Marcura](https://apply.workable.com/marcura/j/769B59C5DB/apply)

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