# Attraction Supervisor

> Mari · London, United Kingdom · — · Posted 2026-10-30

**Workplace:** on_site

**Department:** The Chimney Lift

## Description

Ready to take the next step? Join The Chimney Lift as an Attraction Supervisor and help create memorable experiences for our guests at Battersea Power Station. You’ll be a positive, approachable presence on the floor, supporting your colleagues, leading by example and helping every visit run smoothly. 

This is a hands-on role combining Guest Experience and Guest Operations with the opportunity to lead the attraction as Floor Manager, typically for 2–3 shifts per week when working a full schedule. You’ll also provide extra support across the attraction during our busiest periods. It’s a great opportunity to develop your leadership skills while remaining at the heart of the guest experience. 

Responsibilities: 

Deliver Memorable Guest Interactions: 

-   Welcome guests warmly, share engaging stories and facts about Battersea Power Station, and adapt your approach to different audiences. 

-   Guide guests through interactive gallery spaces, talks and presentations with confidence and enthusiasm. 

-   Create memorable moments while keeping guests informed, comfortable and safe throughout their visit. 

Entry, Ticketing & Guest Flow: 

-   Validate tickets, guide entry and queue movements, and support a timely guest journey through each part of the attraction. 

-   Assist with safe lift boarding, stair access and accessibility arrangements in line with training and procedures. 

-   Keep an eye on timings, capacities and guest needs, responding calmly to delays or changes. 

Retail, Photography & Bar Operations: 

-   Operate tills, process transactions and promote products and experiences confidently. 

-   Support retail, photography and bar service, following relevant sales, food hygiene and safety procedures. 

-   Keep all guest-facing and commercial spaces clean, organised, well stocked and ready for service. 

Floor Management: 

-   Take responsibility for the day-to-day running of the attraction during designated Floor Manager shifts. 

-   Oversee opening and closing procedures, ensuring the attraction is safe, prepared and ready to welcome guests. 

-   Lead the team throughout the shift, coordinating positions, rotations and breaks and maintaining high standards of service. 

-   Manage guest flow, queues and operating timings, making decisions to keep the attraction running safely and smoothly. 

-   Handle guest concerns, operational challenges and incidents confidently, following the attraction’s procedures. 

-   Complete operational checks, relevant reports and shift handovers. 

Support the Team & Busy Periods: 

-   Lead by example, demonstrating strong service standards, safe working practices and a positive attitude. 

-   Offer informal coaching, encouragement and practical guidance, and support new colleagues on shift. 

-   Provide additional on-floor support during high-demand days, school holidays, events and other peak periods, moving to the areas where you can make the greatest difference. 

-   Share ideas, guest feedback and operational improvements with the wider team.

## Requirements

-   A friendly, confident approach and excellent communication skills with guests and colleagues. 

-   Good judgement, strong situational awareness and a commitment to guest safety, accessibility and service standards. 

-   Confidence to lead a shift, make practical decisions and remain calm under pressure. 

-   A hands-on, reliable and flexible approach, with willingness to work across Experience, Operations and commercial roles. 

-   An interest in learning and developing leadership skills; previous supervisory experience is welcome but not essential. 

-   Availability for evenings, bank holidays and the usual pattern of three weekends in four, subject to shifts being offered. 

-   Previous experience in visitor attractions, hospitality, retail, events or a guest-facing environment is an advantage. 

-   Must be eligible to work in the UK.

## Benefits

-   Flexible shift patterns, subject to operational requirements 

-   Staff discounts across Battersea Power Station 

-   Free or discounted food during shifts 

-   Company events and social activities

## Apply

[Apply at Mari](https://apply.workable.com/mari-events/j/CB5CCFCB84/apply)

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