# Veterinary Care Coordinator (Remote - U.S. Hours)

> Mascotte · South Africa (Remote) · Full-time · Posted 2026-08-31

**Workplace:** remote

**Department:** Client Services

## Description

**Location:** Remote — work from anywhere in South Africa

**Hours:** 3pm – 11pm SAST or 6pm – 2am SAST (U.S. business hours) — your mornings and early afternoons are completely free. No weekends.

**The Role**

You'll be the dedicated remote front-desk for one U.S. veterinary clinic — their care coordinator, their client's first voice, part of their team every day. This is real veterinary work, done from home.

**What You'll Be Doing**

-   Client Communication: Answer and initiate calls, texts, chats, and emails from pet parents with empathy and clarity.
-   Appointment Scheduling: Book, reschedule, and confirm visits.
-   Care Navigation: Help pet parents understand what comes next — triage inquiries, explain services, coordinate follow-ups.
-   Care Navigation: Help pet parents understand what comes next — triage inquiries, explain services, coordinate follow-ups.
-   Estimates & Treatment Plans: Build estimates in partnership with the veterinary team.
-   Records: Keep medical records, notes, and workflows tight and up to date.

**Why Mascotte**

Mascotte is a fast-growing, tech-enabled company transforming how U.S. veterinary practices operate behind the scenes. We're not a staffing agency — our team members are dedicated, long-term extensions of the clinics they support. Everyone here has lived the vet clinic hustle.

## Requirements

**Who We're Looking For**

-   Veterinary experience: At least 1 year of experience in a veterinary clinic or hospital — front desk, reception, practice administration, or client care, with clinic names and employment dates shown in your CV work history.
-   Scheduling experience: You've handled appointment booking, rescheduling, and confirmations in a veterinary clinic or hospital.
-   Spoken English: You'll be on live calls with American pet owners all day. Fluent, professional English is essential — and we assess it based on evidence, not self-rating, including prior phone-based roles serving English-speaking clients and fluent, well-written free-text application answers.
-   Tech-comfortable: Hands-on with veterinary practice management software — you can name the systems you've used and describe your day-to-day work in them. Experience with VoIP tools is a plus.
-   Team-oriented: Experience coordinating with veterinarians and clinic teams to keep communication and follow-up moving.
-   Remote-ready: You can describe a specific remote-work setup: fibre or fixed internet of at least 25 Mbps, backup power that lets you work through load shedding (inverter, UPS, or generator), and a quiet dedicated space for taking calls.
-   Fixed-shift availability: You can work the fixed shift you're assigned — either 3pm–11pm SAST or 6pm–2am SAST, Monday to Friday — on a permanent, long-term basis. We assess this based on the evidence in your CV, including your current commitments and any prior sustained evening or night shift work.

## Benefits

-   15 days off per calendar year
-   Off on 7 American public holidays
-   1 month of sabbatical leave fully paid every 4 years in addition to annual PTO allowance
-   No commute, no weekend-work, no overtime, no rotating shifts
-   13th month of paycheck as a performance bonus every 12 months

## Apply

[Apply at Mascotte](https://apply.workable.com/mascotte/j/503ED39261/apply)

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