# Operations Support Intern

> Maviance · Douala, Cameroon · — · Posted 2026-08-17

**Workplace:** on_site

**Department:** Operations

## Description

We are looking for motivated and customer-focused candidates to join our **3-month Professional Internship Program**.

The internship is designed to provide hands-on experience in a fast-paced fintech environment while contributing directly to the quality of service we provide to our partners and customers.

We are particularly interested in candidates who are **customer-centric, adaptable, proactive, and comfortable working flexible hours**, as our operations support partners across different schedules.

**Key Responsibilities**

-   Support partners and customers by responding to requests, questions, and operational issues.
-   Assist in monitoring and following up on partner transactions and service-related issues.
-   Ensure customer and partner concerns are properly documented, tracked, and followed through to resolution.
-   Escalate complex or critical issues to the appropriate teams.
-   Contribute to improving the customer and partner experience by identifying recurring issues and suggesting practical solutions.
-   Assist with operational reporting, data collection, and daily performance monitoring.
-   Follow established procedures while maintaining a high level of professionalism and customer care.
-   Collaborate with different teams to ensure partner issues are resolved efficiently.
-   Participate in assigned operational activities and projects.
-   Support other tasks required to ensure smooth day-to-day operations.

## Requirements

**What We Are Looking For**

The ideal candidate should demonstrate:

-   A strong **customer-first mindset** and genuine interest in helping people.
-   Excellent communication and interpersonal skills.
-   Flexibility and willingness to work different schedules when required.
-   Ability to remain calm and professional when handling difficult customer or partner situations.
-   Strong attention to detail and ability to follow processes.
-   Proactive problem-solving skills and willingness to learn.
-   Ability to work effectively both independently and as part of a team.
-   Good organizational and time-management skills.
-   Basic digital literacy and ability to work with common digital tools.
-   A positive attitude, resilience, and willingness to take ownership of assigned tasks.

**Qualifications**

-   Recent graduate or final-year student in **Business Administration, Management, Economics, Marketing, Computer Science, Information Systems, Communication, or a related field**.
-   Previous customer service, sales, operations, or fintech experience is an advantage but not mandatory.
-   Candidates must be available for the full **3-month internship period.**

**Application Deadline:** 20nd August 2026 at 11.59PM (Western African Time)

## Benefits

This internship offers an opportunity to:

-   Competitive monthly compensation allowance
-   Internet and communication credit
-   Daily breakfast provision
-   Gain practical experience in the **fintech and digital payments industry**.
-   Develop customer service, operational, analytical, and problem-solving skills.
-   Work directly with real business and partner challenges.
-   Understand how a technology-driven financial service operates.
-   Contribute to initiatives that directly improve the experience of our partners and customers.
-   Build professional experience in a dynamic and collaborative environment.

**Our Ideal Candidate**

We are not only looking for candidates with strong academic backgrounds. We are looking for people who are **willing to learn, comfortable with change, customer-focused, and ready to contribute**.

If you enjoy solving problems, helping customers, working with people, and learning in a fast-paced environment, we would like to hear from you.

## Apply

[Apply at Maviance](https://apply.workable.com/maviance/j/1A5A06CDBC/apply)

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