# Salesforce AI & Automation Associate

> MaxAccelerate · Dubai, United Arab Emirates (Remote) · Full-time · Posted 2025-02-28

**Workplace:** remote

**Department:** www.kompetenza.com - Salesforce CRM

## Description

**About Kompetenza**

Kompetenza is a Salesforce partner specializing in Corporate Services Cloud and Employer of Record (EOR) solutions. We help businesses streamline their operations through **AI-driven automation, Salesforce Service Cloud, and self-service portals**. Our goal is to enhance customer service and sales by leveraging the latest **AI and automation technologies** within and outside the Salesforce ecosystem.

**Role Overview**

We are looking for an **entry-level Salesforce AI & Automation Associate** to support the development of **AI-powered service and sales agents** within our customer self-service portal. You will assist in automating workflows, integrating AI tools, and enhancing customer self-service experiences. Additionally, you will **work with various AI and automation technologies outside of Salesforce**, including third-party AI platforms and APIs.

This role is ideal for someone who is **passionate about AI, automation, and customer service** and eager to **learn quickly, work with clients, and mentor them throughout their AI journey**.

## Requirements

**Key Responsibilities**

-   **AI & Automation Development**

-   Support the creation of **chatbots and virtual agents** using **Salesforce Einstein AI & AgentForce solutions**.
-   Assist in configuring **Salesforce Flow, Omni-Channel Routing, and AI-driven case management**.
-   Work with **third-party AI and automation tools** (e.g., ChatGPT, NLP services, RPA tools).
-   Learn how to **integrate AI-powered workflows across different platforms** to improve efficiency.

-   **Customer Engagement & AI Mentorship**

-   Work **directly with clients** to understand their needs and guide them through the **AI journey**.
-   Assist in training **client teams** on using AI-powered service and sales tools.
-   Help design and implement **custom AI solutions** based on business requirements.
-   Provide **ongoing support and mentorship** to customers at every stage of AI adoption.

-   **Workflow & Process Optimization**

-   Assist in **building and automating customer interactions** using AI-driven tools.
-   Support **cross-platform AI integrations**, including non-Salesforce automation solutions.
-   Work with senior engineers to **test, refine, and improve AI-powered service experiences**.

-   **Learning & Collaboration**

-   Stay updated on **AI trends inside and outside the Salesforce ecosystem**.
-   Collaborate with **sales, service, and technical teams** to implement AI solutions.
-   Participate in **training sessions and mentorship programs** to develop expertise in AI and automation.

**Key Requirements**

**Technical Skills**

-   **Basic understanding of Salesforce** (Service Cloud, AgentForce knowledge is a plus).
-   Some experience or coursework in **AI, automation, or workflow tools**.
-   Interest in **AI-powered customer service tools, chatbot development, and automation platforms**.
-   Familiarity with **third-party AI platforms** (e.g., OpenAI, RPA tools, Google AI, Azure AI) is a plus.
-   **Eagerness to learn new technologies** and work across multiple AI ecosystems.

**Soft Skills & Experience**

-   **Willingness to learn quickly and adapt to new AI technologies.**
-   **Comfortable working directly with clients** and providing AI mentorship.
-   **Excellent communication skills** to explain AI-driven solutions to non-technical users.
-   **Problem-solving mindset** with attention to detail and structured thinking.
-   **Curiosity and passion** for AI, automation, and customer service improvement.

**Why Join Kompetenza R&D?**

-   **Great entry point** into the AI & automation space.
-   **Work with cutting-edge AI technologies** inside and outside the Salesforce ecosystem.
-   **Hands-on experience with real-world AI and automation projects.**
-   **Opportunity to be customer-facing and mentor businesses on AI adoption.**
-   **Option to move to AI Centre of Competence in Dubai Q3-Q4 2025**

## Benefits

-   **Why Join Kompetenza?**
-   ✅ **Transition from recruitment to IT business development** – grow your career in high-value IT sales.  
    ✅ **Join a leading Salesforce partner** with a unique FlexTeam Pods solution that’s in high demand.  
    ✅ **High earning potential** – competitive salary with commission-based incentives.  
    ✅ **Global exposure** – work with enterprise clients across the **UAE, UK, EU, and the US**.  
    ✅ **Remote-friendly work environment** – flexible working location and schedule.

## Apply

[Apply at MaxAccelerate](https://apply.workable.com/max-accelerate/j/31AC30204C/apply)

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