# Site Support (L2) Engineer

> Maxana · Elgin, United States · Contract · Posted 2026-02-05

**Workplace:** on_site

## Description

Maxana is looking for a dedicated L2 **Site Support Engineer (** to join our team. In this role, you will be responsible for providing on-site technical support for end-users, ensuring smooth operation of IT systems, and responding to various support requests. As a crucial part of our IT support team, you will handle troubleshooting, maintenance, and hardware/software installation for a diverse range of technologies.

### **Key Responsibilities**

-   Provide on-site technical support to end-users, addressing a wide range of issues promptly.
-   Install, configure, and maintain IT equipment including computers, printers, and networking devices.
-   Troubleshoot hardware and software issues and escalate unresolved problems as necessary.
-   Collaborate with remote teams to resolve complex technical issues.
-   Assist in the setup and deployment of new technologies and systems.
-   Document support activities, manage tickets, and maintain an inventory of IT assets.
-   Ensure adherence to IT security policies and procedures during all support activities.

### **Growth Opportunities**

This role offers opportunities for growth within the company as you expand your technical skills and take on more complex IT projects.

## Requirements

-   Experience in **IT support, help desk, or technical support roles**.
-   Strong troubleshooting skills for both hardware and software issues.
-   Familiarity with Windows and macOS operating systems.
-   Ability to work independently and manage multiple tasks effectively.
-   Excellent communication skills, both written and verbal.
-   Willingness to learn new technologies and improve existing skills.

## Benefits

-   $20-23 an hour
-   Fully remote
-   Annual contract (continual renewal with good performance)
-   Hands-on experience with enterprise tools
-   Opportunity to grow advance into leadership roles, while working with the brightest minds in the game

## Apply

[Apply at Maxana](https://apply.workable.com/maxana/j/28A84C6946/apply)

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