# IT Support Analyst (Onsite - Chicago)

> Maxana · Chicago, United States · Contract · Posted 2026-01-21

**Salary:** USD 45,000–60,000

**Workplace:** on_site

## Description

We are seeking a dependable and customer-focused **IT Support Analyst** to provide **onsite technical support** in a professional enterprise office environment in **Chicago**. This role is hands-on and user-facing, focused on day-to-day desktop and IT support, issue resolution, and coordination with remote and escalation teams.

This position is well-suited for an experienced **L2-L3 level IT support professional** who is comfortable working onsite, communicating clearly with end users, and operating within established IT processes and SLAs.

### **Key Responsibilities**

The IT Support Analyst will provide consistent, high-quality onsite support to internal users. Responsibilities include diagnosing and resolving hardware, software, and connectivity issues; supporting laptops, desktops, peripherals, and docking stations; and assisting with account access and endpoint-related requests.

The role involves working with Microsoft 365, assisting with user account issues, and resolving common workstation and application problems. The analyst will document incidents and requests in a ticketing system, follow established escalation procedures, and maintain clear communication with users and remote support teams.

The position also requires maintaining a professional onsite presence, responding to walk-up and scheduled support requests, and ensuring a positive end-user support experience.

### **Work Environment**

This is a **fully onsite role in East Chicago** during standard business hours.

## Requirements

-   Candidates should have prior experience providing onsite IT or desktop support in an enterprise or professional office environment.
-   A strong understanding of Windows and macOS troubleshooting, familiarity with Microsoft 365, and experience working with ticketing systems such as ServiceNow or Jira are required.

-   Strong communication skills, reliability, and the ability to work independently in an onsite setting are essential.
-   Experience supporting in-office hardware deployments, endpoint management, or coordinating escalations is highly preferred.

## Benefits

-   Full-time, year long contract
-   $25-30/hr, 1099
-   Working with the brightest minds in the game and a rapidly growing company
-   Cutting edge tech
-   Autonomy

## Apply

[Apply at Maxana](https://apply.workable.com/maxana/j/B05590CAE9/apply)

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