# Azure Virtual Desktop (AVD) Support Analyst

> Maxana · Rio de Janeiro, Brazil (Remote) · Contract · Posted 2026-01-15

**Workplace:** remote

## Description

We are hiring an **IT Support Analyst** to support a Microsoft-based enterprise environment with a strong focus on **Azure Virtual Desktop (AVD)**. This role supports a range of responsibilities typically associated with **L1–L3 service desk environments**, with actual scope aligned to individual experience and team needs. This is a hands-on role supporting end users who work primarily through AVD, following defined processes and runbooks. **Experience supporting AVD environments is required; exposure to Nerdio is a plus.**

### **What You’ll Do**

-   Provide **L1, L2, L3 support (depending on skillset)** for users accessing systems via **Azure Virtual Desktop (AVD)**
-   Troubleshoot **login issues, session disconnects, performance problems, and application access**
-   Support **local laptops** used primarily for AVD connectivity
-   Support **AVD environments**, including:

-   Session hosts and host pools
-   Golden image updates (following runbooks)
-   Software distribution to AVD hosts

-   Support user access and devices via:

-   **Active Directory (AD)**
-   **Microsoft Entra ID (Azure AD)**
-   **Intune**

-   Provide operational support for:

-   **PrinterLogic**
-   **Mimecast**
-   **Zscaler**

-   Perform **daily checks**, follow **change processes**, and **escalate issues** when required

### **Role Level & Growth Path**

This role may be filled at different levels depending on experience. Some team members will focus on **ticket resolution**, while others may take on **deeper troubleshooting, escalation support, or coordination responsibilities**. Role level and scope will be discussed during the interview process.

## Requirements

-   Experience in **Service Desk, IT Support, or Endpoint Support**
-   **Hands-on experience supporting Azure Virtual Desktop (AVD)** or Windows 365
-   **Experience with Nerdio is a plus, but not required**
-   Strong **Windows 10/11** troubleshooting skills
-   Familiarity with **Active Directory** and user account management
-   Comfortable working in **structured, process-driven environments**
-   Strong **written and spoken English** (B2 or above)

## Benefits

-   Competitive pay
-   Fully remote
-   Clear scope and expectations
-   Hands-on experience with **AVD and enterprise tools**
-   Opportunity to **grow into senior or lead support roles**

## Apply

[Apply at Maxana](https://apply.workable.com/maxana/j/B534239411/apply)

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