# Collections Executive

> mcl finance · London, United Kingdom (Hybrid) · Full-time · Posted 2026-08-06

**Workplace:** hybrid

## Description

**Collections Executive**  
📍 London (hybrid) | Reporting to: Senior Collections Manager

**About MCL Finance**  
Since 2018, we've helped over 2,000 SMEs across the UK and UAE access the capital they need to grow — fast, clear, and with care. We believe finance should work better for the people building our economy: fewer hurdles, faster answers, and support that actually feels human. We back ambition with real funding and smart tools, backed by a team that gets what running a business takes. Our model puts people over paperwork — we work with brokers and business owners to deliver funding that fits, without the faff.

🎯 **Our Mission**  
To reshape SME finance and level the playing field for good — giving ambitious businesses the fast, fair funding they need to build what's next.

**The Role**  
We're looking for an experienced Collections Executive to support our clients across the collections and recoveries lifecycle — owning a selection of accounts in arrears, driving positive collections outcomes, and supporting late-stage recoveries including insolvencies and formal recovery action alongside our partners.

**Key Responsibilities**

-   Supporting collections customers across channels (phone/email)
-   Working with our partners on late-stage recoveries and collections
-   Listening actively and assessing customer and business situations to agree sustainable, affordable solutions
-   Sharing ideas to improve our processes and adapting quickly to change
-   Managing varied workloads and solving problems with confidence and creativity
-   Keeping accurate records in line with company and regulatory standards
-   Sharing customer feedback to help us continuously improve
-   Meeting quality and compliance standards while delivering outstanding service
-   Collaborating with your team to meet goals and support one another
-   Staying informed on products, services, and operational updates
-   Working towards individual and team KPIs and SLAs

🔍 **What We're Looking For**

-   Experience in collections, ideally within business-to-business collections environments
-   Understanding of financial services regulations related to collections — specifically in relation to business collections, across both early and late-stage recovery
-   Strong verbal and written communication skills
-   Confidence working in a fast-paced, evolving environment
-   Familiarity with call centre technologies (diallers, customer portals, etc.)
-   A proactive mindset — you enjoy solving problems and making things better

**Our Offer**

-   Salary range: £35,000 - £40,000 pa
-   25 days annual leave (plus bank holidays)
-   Private health insurance with AXA
-   Income protection
-   Life assurance
-   Statutory pension
-   Fully stocked snacks, drinks, and coffee machine
-   Monday lunch on us!

👋 **Think you're a fit? Let's talk.**

## Apply

[Apply at mcl finance](https://apply.workable.com/mcl-finance/j/35A2E7024C/apply)

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