# Field Support Engineer (On Site)

> McLane Intelligent Solutions · Temple, United States · Full-time · Posted 2025-08-11

**Workplace:** on_site

## Description

The Field Support Engineer at McLane Intelligent Solutions will look after the service and maintenance needs of our customers. A Field Support Engineer should possess excellent technical skills, be a good communicator, and pay meticulous attention to detail. The ideal candidate should diagnose and resolve problems, improve efficiency, mitigate risk, provide technical assistance, and enhance and sustain relations with clients.

**Responsibilities:**

-   Support resolution of issues escalated from Tier 1 support staff, working directly with users on timely resolution of issues
-   Support and document the initiation, execution, and closing activities for a program/project
-   Ensure performance metrics are met or exceeded
-   Develop and maintain program support artifacts throughout the lifecycle of the initiative
-   Ensure constant and proactive communication with customers, team members, and subcontractors to actively mitigate any issues or concerns
-   Simulates and recreates user issues to resolve operational difficulties
-   Recommends system modifications, if required, to reduce user problems
-   Promote and encourage a “one-team” attitude at all levels internally and externally
-   Configure and install various network devices and services (e.g., routers, switches, firewalls, load balancers, VPN, QoS)
-   Provide Level-2/3 support and troubleshooting to resolve issues
-   Perform network maintenance and system upgrades including service packs, patches, hot fixes, and security configurations
-   Prepare, schedule, coordinate, and complete project assignments

## Requirements

-   Experience with Microsoft Products including Windows Desktop, Server and Microsoft 365
-   Experience with Active Directory
-   Experience with virtualization platforms including VMware, Hyper V, Citrix, RDS
-   Experience with network troubleshooting/configuration, including advanced skill in configuration of managed switches and firewalls
-   Excellent time management skills.
-   Ability to problem-solve.
-   Excellent verbal and written communication skills
-   Strong multitasking abilities
-   Analytical and critical thinking skills
-   Ability to work under pressure and complete tasks in a timely manner
-   Requires self-direction, tact, diplomacy, and a clear courteous and professional manner when dealing with clients.
-   Availability for occasional travel to client sites including overnight stays.

**Qualifications:**

-   Associate or bachelor's degree in IT, computer science, or a related field is preferred
-   Minimum 3-year hands on experience in a technical role or related working technical experience
-   Minimum 3-year hands on experience with software and hardware troubleshooting ex: firewalls, switches, servers, wireless, desktops, laptops, email technologies, mobile devices.
-   Network+, Security+, CCNA, MCP, MCSA,Azure, Microsoft 365, and Dynamics 365 preferred.
-   Experience with MAC iOS a plus

## Benefits

-   Health, Dental, Vision, and Prescription insurance
-   Short-term and long-term disability benefits
-   401K
-   Flexible Spending Accounts
-   Company provided Life Insurance
-   Paid Vacation, Sick Leave and Holidays

## Apply

[Apply at McLane Intelligent Solutions](https://apply.workable.com/mclaneintel/j/88A54BCBCA/apply)

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