# Customer Implementation Trainer (Bilingual) > MealSuite · Cambridge, Canada (Hybrid) · Full-time · Posted 2026-06-22 **Workplace:** hybrid **Department:** Customer Implementation ## Description **About MealSuite**  MealSuite builds end-to-end foodservice technology for healthcare and senior living organizations. Our mission is to help care teams deliver better dining experiences with less effort. We’re a fast-growing team working on meaningful problems that directly impact patient and resident care.  **About the Role**  We’re looking for a **Customer Implementation Trainer** to join our **Customer Implementation team**. Reporting to the **Team Lead, Implementation Training**, you’ll be the subject matter expert on MealSuite’s software, delivering top-notch training for our customers and partners to ensure usability and account setups through exceptional customer service.  **Please note that this is a bilingual role and working professional knowledge of French is required.** **What You’ll Do**  - **Be the training & configuration expert** – create, deliver, monitor, and update user training plans based on customer needs, oversee training for customer-guided and live accounts, and own/assist with setups and configuration of Connect, Touch and POS modules as needed.   - **Collaborate cross-functionally** – work closely with Implementation Coordinators and Enterprise Implementation Managers for project training needs and with Sales and Support to transition customer accounts after implementation is complete.   - **Communicate with stakeholders** – clearly communicate account configuration requirements and expectations and ensure customers receive superior service through the development and strengthening of relationships.   - **Assist with troubleshooting** – work with new and existing customers to troubleshoot workflow issues and guide them to adopt system best practices.    - **Champion our product** – educate customers on MealSuite’s toolkit, capabilities, and best practices to simplify adoption and align expectations, and leverage feedback for continuous improvement to the implementation process.   **What You Bring**  - In-depth knowledge of MealSuite products   - Experience delivering training, ideally with a highly complex product or subject matter   - 1+ years of hands-on experience in customer implementations and training within a SaaS environment  - Exceptional professional relationship building and maintenance through active and empathetic listening, as well as engaging written and verbal communication.   - A genuine excitement about engaging with people and demonstrating how to use highly complex software in a simple and thorough manner    - Ability to thrive in a collaborative, fast-moving environment   - Willingness to travel occasionally; valid passport with no travel restrictions (Canada/USA; Vietnam if required)  **Compensation:** $64,400–$77,300 CAD per year / $62,800–$75,300 USD per year  This role requires working onsite in our **Cambridge OR Dallas** office **two days per week**. If you’re more than an hour away, apply anyway we’re open to discussing options.  **Why You’ll Love Working Here**    - **Unlimited paid time off** – yeah, you read that right! We trust our employees to build their own version of balance so they can feel rejuvenated to bring their best every day.    - **Retirement savings support** – we invest in your future with RRSP/401(k) matching at 100% up to 3%, because long-term security matters just as much as day-to-day balance.  - **Health benefits** – this includes day one medical, dental, and vision options, life & disability insurance, & paid maternity and parental leave.   - **Hybrid flexibility** – we value the collaboration, mentorship and learning that come from physically working next to one another, as well as the benefits that remote work can offer.    - **Work-life balance** – this is supported by the fact that more than 90% of current employees agree that their leader supports their wellbeing.    - **Participation in our equity program** – we’d love for you to share in MealSuite's success as we continue to grow!    - **Opportunities for career development and advancement** – we support our employees in pursuing and achieving their professional goals.    - **Purposeful work with a positive community impact** – more than 90% of our North American employees agree that the company’s purpose aligns with their personal values. Learn more about our values at  [mealsuite.com/careers](https://www.mealsuite.com/careers).  _We want to ensure that every qualified individual has an equal opportunity to work with us. If you require accommodation to our application process, please contact_ [_accommodations@mealsuite.com._](mailto:accommodations@mealsuite.com.)  _MealSuite uses AI-assisted tools during parts of the hiring process, including screening and workflow automation. All final hiring decisions are made by people._  _This is a current vacancy, and we are actively hiring for this position._ ## Apply [Apply at MealSuite](https://apply.workable.com/mealsuite/j/1952F11F1B/apply) --- Powered by [Workable](https://www.workable.com)