# Implementation Project Coordinator > MealSuite · Cambridge, Canada (Hybrid) · Part-time · Posted 2026-06-04 **Workplace:** hybrid **Department:** Customer Implementation ## Description **About MealSuite**  MealSuite builds end-to-end foodservice technology for healthcare and senior living organizations. Our mission is to help care teams deliver better dining experiences with less effort. We’re a fast-growing team working on meaningful problems that directly impact patient and resident care.  **About the Role**  We’re looking for a methodical and customer-focused **Implementation Project Coordinator** to join our **Customer Implementation team**. Reporting to the **Team Lead, Customer Implementation**, you’ll be guiding healthcare and senior living customers through complex implementation projects, ensuring a seamless onboarding experience and setting them up for long-term success with MealSuite’s technology.  **What You’ll Do**  - **Own the project** – Gather project scope details as needed through discovery and communication with internal and external stakeholders as needed and own all project management, timelines, risk, and scope, on assigned projects  - **Develop customized plans to meet customer needs** – Customize project plans in Planhat to meet customer needs/project scope, document customer implementation needs, requests, and questions in internal systems and communicate salient information to stakeholders as needed   - **Ensure customers receive superior service** – Develop and strengthen relationships with both new and existing customer stakeholders through regular communication of project plans, timelines and account setup requirements/expectations and leverage feedback for continuous improvement to the implementation process   - **Be the point of contact** – Educate customers on MealSuite’s toolkit, capabilities and best practices to simplify adoption and align expectations and create, monitor, and update user training plans based on customer needs   - **Collaborate cross-functionally** – Collaborate cross-functionally to ensure customer needs are met during implementation and that accounts are smoothly transitioned to Support/Customer Success after implementation is complete  - **Run complex project backup** – Assist Enterprise Implementation Managers on large strategic projects as necessary  **What You Bring**  - 1+ years of hands-on experience in customer implementations within a SaaS environment  - Familiarity with highly complex software implementations, externally facing multi-faceted projects, or equivalent  - Experience implementing POS systems preferred  - PMP or CAPM considered an asset  - Extreme attention to detail and multitasking capabilities, with a particular penchant for prioritizing multiple projects efficiently and effectively  - Astute communication skills (both written and verbal) and a demonstrated ability for active, empathetic listening, especially in a consultative or advisory setting  - Ability to thrive in a collaborative, fast-moving environment  - Willingness to travel occasionally; valid passport with no travel restrictions (Canada/USA; Vietnam if required)  **Compensation:** $64,400 - $77,300 CAD per year / $ 62,800 - $75,300 USD per year  This role requires working onsite in our **Dallas** OR **Cambridge** office **two days per week**. If you’re more than an hour away, apply anyway we’re open to discussing options.  **Why You’ll Love Working Here**    - **Unlimited paid time off** – yeah, you read that right! We trust our employees to build their own version of balance so they can feel rejuvenated to bring their best every day.    - **Retirement savings support** – we invest in your future with RRSP/401(k) matching at 100% up to 3%, because long-term security matters just as much as day-to-day balance.  - **Health benefits** – this includes day one medical, dental, and vision options, life & disability insurance, & paid maternity and parental leave.   - **Hybrid flexibility** – we value the collaboration, mentorship and learning that come from physically working next to one another, as well as the benefits that remote work can offer.    - **Work-life balance** – this is supported by the fact that more than 90% of current employees agree that their leader supports their wellbeing.    - **Participation in our equity program** – we’d love for you to share in MealSuite's success as we continue to grow!    - **Opportunities for career development and advancement** – we support our employees in pursuing and achieving their professional goals.    - **Purposeful work with a positive community impact** – more than 90% of our North American employees agree that the company’s purpose aligns with their personal values. Learn more about our values at  [mealsuite.com/careers](https://www.mealsuite.com/careers).  _We want to ensure that every qualified individual has an equal opportunity to work with us. If you require accommodation to our application process, please contact_ [_accommodations@mealsuite.com._](mailto:accommodations@mealsuite.com.)  _MealSuite uses AI-assisted tools during parts of the hiring process, including screening and workflow automation. All final hiring decisions are made by people._  _This is a current vacancy, and we are actively hiring for this position._ ## Apply [Apply at MealSuite](https://apply.workable.com/mealsuite/j/CEC4B3433F/apply) --- Powered by [Workable](https://www.workable.com)