# Bilingual Customer Support Specialist > MealSuite · Canada (Remote) · Full-time · Posted 2026-04-17 **Workplace:** remote **Department:** Customer Support ## Description **About MealSuite**  MealSuite builds end-to-end foodservice technology for healthcare and senior living organizations. Our mission is to help care teams deliver better dining experiences with less effort. We’re a fast-growing team working on meaningful problems that directly impact patient and resident care.  **About the Role**  We’re looking for a **solutions-driven and customer-focused Customer Support Specialist** to join our **Customer Support team**. Reporting to the **Team Lead, Customer Support**, you’ll be you’ll be an expert problem solver as you delve deep to provide tailor-made solutions to our customers and help pinpoint product issues as we continuously hone and refine our technology  **Please note that this role requires working fluency in French**  **What You’ll Do**  - **Ensure delivery to customers** – Facilitate the timely and successful delivery of solutions according to customer needs and objectives.    - **Be the point of contact** – Field support calls, chats and emails coming into the queue for internal and external users     - **Manage incoming queries** – Prioritize tickets, reassign based on subject and skill level, and update and track assigned tickets    - **Improve the technology** – Troubleshoot reported issues and create defects for product to review and participate software/hardware testing   - **Continue to grow professionally** – Research and consult manuals and training material for self-guided continued learning    **What You Bring**  - 1-3 years of direct experience in customer support roles.  - Experience with Customer Success Management tools, such as Zendesk, Salesforce, or other foodservice tech software.  - Experience in the foodservice, acute care, or tech industry strongly preferred  - Clear and concise communicator, able to explain complex topics in a way that’s easy for customers to understand, with strong attention to detail  - Calm, flexible, and resilient under pressure, maintaining professionalism and effectiveness during high‑volume or high‑stress situations  - Analytical and investigative problem‑solver, motivated to dig into issues thoroughly and follow through until resolution  - Skilled at juggling multiple priorities, with the ability to shift focus between tasks, customers, and systems multiple times in a single day  - Ability to thrive in a collaborative, fast-moving environment  - Willingness to travel occasionally; valid passport with no travel restrictions (Canada/USA; Vietnam if required)  **Compensation:** $57,500–$69,000 CAD per year / $50,000–$60,000 USD per year  **Why You’ll Love Working Here**    - **Unlimited paid time off** – yeah, you read that right! We trust our employees to build their own version of balance so they can feel rejuvenated to bring their best every day.    - **Retirement savings support** – we invest in your future with RRSP/401(k) matching at 100% up to 3%, because long-term security matters just as much as day-to-day balance.  - **Health benefits** – this includes day one medical, dental, and vision options, life & disability insurance, & paid maternity and parental leave.   - **Hybrid flexibility** – we value the collaboration, mentorship and learning that come from physically working next to one another, as well as the benefits that remote work can offer.    - **Work-life balance** – this is supported by the fact that more than 90% of current employees agree that their leader supports their wellbeing.    - **Participation in our equity program** – we’d love for you to share in MealSuite's success as we continue to grow!    - **Opportunities for career development and advancement** – we support our employees in pursuing and achieving their professional goals.    - **Purposeful work with a positive community impact** – more than 90% of our North American employees agree that the company’s purpose aligns with their personal values. Learn more about our values at  [mealsuite.com/careers](https://www.mealsuite.com/careers).  _We want to ensure that every qualified individual has an equal opportunity to work with us. If you require accommodation to our application process, please contact_ [_accommodations@mealsuite.com._](mailto:accommodations@mealsuite.com.)  _MealSuite uses AI-assisted tools during parts of the hiring process, including screening and workflow automation. All final hiring decisions are made by people._  _This is a current vacancy, and we are actively hiring for this position._ ## Apply [Apply at MealSuite](https://apply.workable.com/mealsuite/j/E205B54F03/apply) --- Powered by [Workable](https://www.workable.com)