# Director, Integration Strategy > MealSuite · Dallas, United States (Hybrid) · Full-time · Posted 2026-06-12 **Workplace:** hybrid **Department:** Customer Experience ## Description **About MealSuite**  MealSuite builds end-to-end foodservice technology for healthcare and senior living organizations. Our mission is to help care teams deliver better dining experiences with less effort. We’re a fast-growing team working on meaningful problems that directly impact patient and resident care.  **About the Role**  MealSuite’s integration ecosystem is a defining competitive advantage. As we deepen our presence across long-term care, assisted living, and acute care, the data connections that link MealSuite to EMRs, dietary platforms, and third-party providers have become central to customer value, clinical outcomes, and revenue growth.  The Director, Integration Services is a senior leadership role at the intersection of technical delivery, cross-functional strategy, and go-to-market execution. Reporting to the VP, Customer Experience, this leader will own MealSuite’s integration practice end-to-end, leading a team, partnering closely with Engineering and technical delivery teams, and serving as the connective tissue between Revenue, CX, and the broader technology organization. This role is designed with forward vision: as MealSuite’s integration footprint evolves, this Director is positioned to grow into broader strategic ownership within CX.  **What You’ll Do**  **Integration Team Leadership (15%)**  - Lead, coach, and grow a team of Integration Specialists and a Program Manager, setting clear expectations, development goals, and performance standards  - Build team capacity to handle an expanding integration portfolio across LTC, assisted living, and acute care environments  - Foster a culture of technical excellence, accountability, and customer-centricity within the Integrations team  - Establish career development pathways and succession planning for team members  **Integrations GTM Strategy & Messaging (20%)**  - Own MealSuite’s integrations go-to-market strategy, including market positioning, messaging frameworks, and sales enablement  - Serve as the primary integrations subject matter expert in prospect conversations, RFP responses, industry events, and partner discussions  - Develop integration-specific collateral — solution sheets, competitive comparisons, and objection-handling guides — in collaboration with Marketing and Sales  - Partner with Revenue leadership to embed integration strategy into sales plays, partner programs, and expansion motions  - Leverage AI in messaging and tooling to support the GTM motion  **Cross-Functional Alignment (15%)**  - Bridge Engineering, CX (Support, Implementation, CSM, CX Ops), and Revenue teams to ensure alignment across the integration lifecycle  - Maintain visibility into the full integration pipeline, proactively surfacing risks or gaps to relevant stakeholders  - Contribute integration-specific insight to key customer QBRs, strategic account reviews, and executive conversations  - Translate integration feedback from CX and field teams into actionable inputs for the product and engineering roadmap  **Technical Leadership & Engineering Partnership (15%)**  - Serve as the primary business-side liaison to Engineering, ensuring integration priorities are clearly defined, resourced, and executed  - Translate customer and market requirements into structured technical briefs, scoping documents, and acceptance criteria  - Facilitate regular cross-functional syncs between Integrations, Engineering, and CX to review pipelines, resolve blockers, and align on delivery timelines  - Represent the customer and field perspective in technical design discussions, ensuring solutions are implementation-ready and supportable post-launch  - Partner with Engineering to evaluate AI tooling that accelerates integration delivery and data health monitoring  **Integration Delivery & Partner Management (15%)**  - Oversee end-to-end delivery of new EMR partnerships and data provider integrations across all MealSuite segments  - Manage relationships with integration partners — including EMR vendors, HL7/API partners, and third-party data providers — ensuring commitments are met on both sides  - Define and maintain documentation standards: technical specifications, onboarding guides, testing protocols, and go-live checklists  - Monitor integration health across the installed base and proactively address issues before escalation, leveraging AI-assisted monitoring where possible  **Operations, Enablement & Governance (20%)**  - Establish standards and governance models for how integrations are scoped, contracted, tested, launched, and supported at scale  - Build and maintain an integration knowledge base for internal teams covering supported integrations, partner capabilities, known limitations, and escalation paths  - Develop enablement programs for Implementation, CSM, and Sales teams to improve integration literacy across the organization  - Track the competitive and regulatory landscape (HL7 v2, FHIR, etc.) and ensure MealSuite stays ahead of market shifts  - Champion an AI-forward approach to integration delivery, evaluating how AI can elevate velocity and operational effectiveness  **What You Bring**  **Required**  - 7+ years of experience in Integration Management, Technical Program Management, Solutions Engineering, or Professional Services  - 5+ years of people management with a proven track record of developing technical or cross-functional teams  - 3+ years working with Mirth Connect or similar integration engines, including upgrades, configuration, and performance tuning  - 3+ years monitoring integration platforms and data flows for SLA compliance  - 3+ years serving as a bridge between Engineering and business-facing teams, translating requirements in both directions with credibility  - 3+ years owning or contributing to integration GTM strategy including messaging, enablement, or partner positioning  - Strong working knowledge of integration platforms such as Mirth Connect  - Working EMR knowledge and familiarity with healthcare integration standards (HL7, FHIR, X12)  - Experience implementing and enforcing data security protocols: encryption, access controls, and audit documentation  - Knowledge of API platform operations  - Collaborative leader who builds team culture and communicates complex technical concepts clearly to non-technical stakeholders  - Proactive, ownership-driven problem-solver who anticipates risks and follows through on commitments  - Security-minded with a strong focus on compliance and data protection  **Nice to Have**  - Experience configuring and managing VPN connections and SFTP/API operations for secure data exchange  - Familiarity with observability tooling (Datadog), incident response platforms (PagerDuty), and job scheduling/orchestration (Airflow, NiFi)  - Experience with cloud networking and security (Azure or AWS) and infrastructure as code (Terraform, Ansible)  - Scripting experience in Python or Bash for automation  - Knowledge of compliance frameworks: HIPAA, SOC 2, and audit documentation  **In Your First Year**  - Evaluate the MIRTH system and research alternatives (0–6 months)  - Assess the current SFTP system and recommend alternatives (0–6 months)  - Help implement and maintain integration monitoring infrastructure (0–6 months)  **Compensation**  $140,000–$170,000 CAD per year  |  $150,000–$180,000 USD per year  This role is based onsite in our Cambridge or Dallas office. Some travel (approximately 10%) is required.  **Why You’ll Love Working Here**  - Unlimited paid time off – yeah, you read that right! We trust our employees to build their own version of balance so they can feel rejuvenated to bring their best every day.  - Retirement savings support – we invest in your future with RRSP/401(k) matching at 100% up to 3%, because long-term security matters just as much as day-to-day balance.  - Health benefits – this includes day one medical, dental, and vision options, life & disability insurance, and paid maternity and parental leave.  - Hybrid flexibility – we value the collaboration, mentorship, and learning that come from physically working next to one another, as well as the benefits that remote work can offer.  - Work-life balance – supported by the fact that more than 90% of current employees agree that their leader supports their wellbeing.  - Participation in our equity program – we’d love for you to share in MealSuite’s success as we continue to grow!  - Opportunities for career development and advancement – we support our employees in pursuing and achieving their professional goals.  - Purposeful work with a positive community impact – more than 90% of our North American employees agree that the company’s purpose aligns with their personal values. Learn more about our values at mealsuite.com/careers.  We want to ensure that every qualified individual has an equal opportunity to work with us. If you require accommodation to our application process, please contact accommodations@mealsuite.com.  MealSuite uses AI-assisted tools during parts of the hiring process, including screening and workflow automation. All final hiring decisions are made by people.  This is a current vacancy, and we are actively hiring for this position. ## Apply [Apply at MealSuite](https://apply.workable.com/mealsuite/j/F382A4FD37/apply) --- Powered by [Workable](https://www.workable.com)