# Back office Specialist

> Mellon Group of Companies · Tiranë, Albania · Full-time · Posted 2025-11-10

**Workplace:** on_site

## Description

MELLON Albania, a member of MELLON Group of Companies, was founded in 2004 in Tirana.

Mellon is a pioneer in the payment industry and technological partner for banking and big organizations, offering best in class products for each purpose and a variety of turnkey solutions.

Mellon Albania within the framework of its expansion, seeks to immediate recruit a Back Office Specialist to support and maintain its activities:

## Requirements

**Key Responsibilities:**

-   **Service Ticket Management:**

-   Manage incoming service requests.
-   Collect information and offer assistance to users.
-   Log service requests in the internal ERP system.

-   **Coordination & Support:**

-   Work in conjunction with the technical servicing team.
-   Support administrative tasks as required.
-   Manage and update spreadsheets and handle documentation.
-   Prepare regular and ad-hoc reports.

-   **Troubleshooting:**

-   Assist in diagnosing and resolving fault messages in accordance with manuals or internal procedures.

**Soft Skills**

-   Exceptional communication skills, both verbal and written.
-   Strong orientation towards customer service.
-   Possesses an analytical mindset and demonstrates attention to detail.
-   Collaborative team-oriented approach.

## Benefits

-   An excellent working environment
-   Opportunities for development and promotion
-   Continuous training
-   Competitive compensation

## Apply

[Apply at Mellon Group of Companies](https://apply.workable.com/mellongroup/j/2C4DB8A123/apply)

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