# Contact Center Specialist

> Mellon Group of Companies · Tiranë, Albania · Full-time · Posted 2026-02-16

**Workplace:** on_site

**Department:** CCS Operations

## Description

**Mellon Albania**, part of the Mellon Group of Companies, is a leading provider of front-end and back-end transaction solutions and services since its inception in 2004.

We are currently looking for a dedicated **Contact Center Specialist** to join our dynamic team. This role is crucial in ensuring that our customers receive top-notch support and assistance with their inquiries.

If you possess a solution-oriented mindset and have a passion for helping others, you might be the perfect fit for this position. Join us in our commitment to excellence!

**About you**

You are self-motivated and are someone who shares our commitment to getting the job done. You will be part of a team that enjoys giving support to the customers and has a solution-oriented attitude

### **Key Responsibilities**

-   Communicate effectively with customers to address their inquiries and issues.
-   Provide exceptional customer service and support.
-   Be flexible in working hours and assist within a team environment.
-   Stay open to learning new topics and enhancing your skills.
-   Possess knowledge about Electronic Financial Transactions (preferred).

## Requirements

·        University Degree

·        Knowledge of English

·        PC skills

·        Work experience is an advantage

·        Excellent communication skills

·        Customer Oriented

·        The flexibility to work **only for the third shift**

·        Good attitude towards new learning topics

·        Knowledge of Electronic Financial Transactions (preferably)

## Benefits

·        An excellent working environment

·        Opportunities for development and promotion

·        Continuous training

## Apply

[Apply at Mellon Group of Companies](https://apply.workable.com/mellongroup/j/4D9743AB97/apply)

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