# Hardware Services Engineer

> Mellon Group of Companies · Tiranë, Albania · Full-time · Posted 2026-08-20

**Workplace:** on_site

**Department:** Hardware Services

## Description

**Mellon Albania**, a subsidiary of Mellon Technologies and member of Mellon Group of Companies, was founded in 2004 in Tirana and offers leading front-end and back-end transaction solutions and services to organizations with strong consumer business, such as Retail Banks, Public Utilities, Telecommunications Providers and large Private Companies. Our portfolio includes **digital payment platforms, self-service banking solutions, customer onboarding systems, identity verification technologies**, and more. We help our clients accelerate their digital transformation and bring competitive products to market faster.

**MELLON Albania** seeks to hire a **Hardware Services Engineer.**

Within the framework of its expansion, seeks to immediate recruit Field and Lab Service Engineers to support and maintain the portfolio of products, such us: electronic card acceptance machines (EFT/POS), cash dispense machines (ATM’s), queuing systems, cash management machines, etc., as described below:

-   Field activities includes field visits correlated with installation or maintenance activities such as troubleshooting and repairs, replacing specific spare parts - upon specific training
-   Lab repairs includes laboratory correction activities to electronic or mechanical components - upon specific training

### Key Responsibilities

-   Handle on- call requests for the repair of equipment due to malfunction or failure.
-   Troubleshoot and repair electronic systems and subsystems within lab environment and determine when assigned equipment is unrepairable
-   Able to troubleshoot hardware problems, update software configurations from written instructions or with guidance from support personnel.
-   Serve as the subject matter expert in the operation, capabilities and support of assigned electronic equipment and provide product and operation training to supervisors and operators.
-   Follows maintenance procedures and ensure that parts and tools needed to support and facilitate repairs are readily available.
-   Make recommendations to supervisors on ways to eliminate or ease field maintenance or operational problems.

## Requirements

-   Expert in Operation, Support with electronic equipment
-   Understand usage of the Digital Multimeter and has a know how to solder irons
-   Communicating effectively with peers and supervisors, operators and customers
-   Availability to work where Mellon Κosovo operates or to travel abroad for training purposes
-   Holds a University Degree in Engineering, Mechanical Engineering is of first preference, including electronics or relevant technical skills.
-   Have at least 3 years work experience in conducting mechanical/technical work and repairmen and maintenance of equipment’s including electronic systems.
-   Possess English proficiency to include reading, speaking and writing.
-   Must have a driving license and maintain a clean driving record for purposes of insurability

**Soft Skills**

-   Excellent Communication Skills, verbal and written
-   Customer service oriented
-   Drive for leadership and a spirit of service and dedication.
-   Strong listening and problem-solving skills
-   Pro-active attitude and team oriented

## Benefits

-   Multinational working environment
-   Competitive compensation
-   A people-oriented organization which fosters professional growth
-   Continuous training and development opportunities

## Apply

[Apply at Mellon Group of Companies](https://apply.workable.com/mellongroup/j/55FF3ED8DA/apply)

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