# Contact Center Helpdesk Specialist

> Mellon Group of Companies · Tiranë, Albania (Hybrid) · Full-time · Posted 2025-09-30

**Workplace:** hybrid

**Department:** CCS Operations

## Description

**Mellon Albania**, part of the Mellon Group of Companies, is a leading provider of front-end and back-end transaction solutions and services since its inception in 2004.

We are currently looking for a dedicated **Contact Center Helpdesk Specialist** to join our dynamic team. This role is crucial in ensuring that our customers receive top-notch support and assistance with their inquiries.

If you possess a solution-oriented mindset and have a passion for helping others, you might be the perfect fit for this position. Join us in our commitment to excellence!

### **Key Responsibilities**

-   Communicate effectively with customers to address their inquiries and issues.
-   Provide exceptional customer service and support.
-   Be flexible in working hours and assist within a team environment.
-   Stay open to learning new topics and enhancing your skills.
-   Possess knowledge about Electronic Financial Transactions (preferred).

## Requirements

-   Bachelor's Degree.
-   High School Diploma
-   Good spoken and written English
-   Strong PC skills.
-   Previous work experience in a similar role is an advantage.

## Benefits

-   An excellent working environment
-   Opportunities for development and promotion
-   Continuous training

## Apply

[Apply at Mellon Group of Companies](https://apply.workable.com/mellongroup/j/8DCD6EFBF3/apply)

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