# Operations Coordinator

> Mellon Group of Companies · Tiranë, Albania · Full-time · Posted 2025-02-25

**Workplace:** on_site

**Department:** Hardware Services

## Description

MELLON Albania, a member of MELLON Group of Companies, was founded in 2004 in Tirana.

Mellon is a pioneer in the payment industry and a pylon technological partner for banking, public sectors and big organizations, offering best in class products for each purpose and a variety of turnkey solutions.

Mellon Albania within the framework of its expansion, seeks to immediate recruit a Operations Coordinator to support and maintain the portfolio of products, such us: cash dispense machines (ATM’s), electronic parcel lockers, cash management machines, as described below:

### Key Responsibilities

-   Service Ticket Management:

-   Monitor and handle incoming service requests for equipment repairs and field interventions due to malfunctions or failures.
-   Register service requests in the internal ERP system and ensure accurate documentation.

-   Coordination & Support:

-   Collaborate with the technical servicing team to ensure efficient daily management of the product fleet (e.g., ATM network, cash management machines, etc.).
-   Act as a liaison between external service partners and internal technicians to facilitate smooth execution of interventions.
-   Track and oversee the planning and progress of support activities, ensuring timely updates to field technicians via email, phone, or video calls.

-   Technical Troubleshooting:

-   Assist in diagnosing and troubleshooting electronic systems and subsystems in a controlled lab environment.
-   Identify unrepairable equipment and escalate as necessary.
-   Support computer hardware troubleshooting and software updates, following documented instructions or guidance from senior technical personnel.

-   Expertise & Training:

-   Serve as the subject matter expert on the operation, capabilities, and maintenance of assigned electronic equipment.
-   Provide operational training to supervisors and field technicians when necessary.

-   Maintenance & Process Improvement:

-   Follow standardized maintenance procedures and ensure required parts and tools are available for efficient repairs.
-   Identify recurring field maintenance or operational issues and recommend improvements to streamline processes and enhance efficiency.

## Requirements

-   Technical diploma in a relevant field.
-   1-2 years of experience in Operations, IT support, or Technical Help Desk functions. (Experience in help desk services, large-scale customer support, or back-office technical support is a plus.)
-   Prior experience in technical rollouts is preferred.
-   Proficiency in Microsoft Office tools and ERP/ticketing systems.
-   Strong written and verbal English communication skills.
-   Ability to communicate effectively with peers, supervisors, and customers.
-   Willingness to travel for training purposes or work where Mellon Albania operates.
-   Must hold a valid driver’s license with a clean driving record.  
    

### Soft Skills

-   Excellent communication skills (both verbal and written).
-   Strong customer service orientation and ability to manage client expectations.
-   Analytical and problem-solving mindset.
-   Attention to detail and commitment to quality service delivery.
-   Leadership potential with a proactive and team-oriented attitude.
-   Ability to work under pressure while maintaining a positive and solution-driven approach.

## Benefits

-   Opportunities to evolve into an international hyper-technological working environment
-   A people-oriented organization which fosters professional growth
-   Competitive salary
-   Training and development opportunities

## Apply

[Apply at Mellon Group of Companies](https://apply.workable.com/mellongroup/j/9C9DAB1CFE/apply)

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