# Central Intake Coordinator

> Mental Health Association - Western MA · Chicopee, United States · Full-time · Posted 2026-06-22

**Workplace:** on_site

**Department:** Central Intake

## Description

### Position Summary

The Central Intake Coordinator is an experienced customer service professional responsible for providing a warm and professional greeting to individuals seeking various behavioral health services. This role requires proficiency in utilizing electronic health record systems, computer systems, and verifying insurance eligibility. **Please note this is an on-site position in Chicopee, MA.**

_**Pay Rate:**_ _$20 an hour_

_**Open Shift:**_ _Monday through Thursday 8:30am-5pm, & Friday 9am-3pm (40hrs)_

### **Key Responsibilities**

-   Collaborate effectively with individuals and community referral sources to facilitate access to services.
-   Register new individuals into the electronic health record system.
-   Verify insurance eligibility and schedule initial appointments.
-   Maintain an organized waitlist for services.
-   Work closely with fiscal, administrative, and program teams to ensure smooth operations.

### _**Equal Opportunity Statement**_

_The Mental Health Association is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees._

## Requirements

-   Associate’s degree or equivalent experience required.

-   Office and data entry experience necessary.
-   Bilingual in Spanish is a plus.

-   Strong verbal and written communication skills.
-   High level of accuracy in work and communication.
-   Proficient computer skills, including the ability to work independently in Microsoft Outlook, Word, Excel, Publisher, PowerPoint, and other specialized databases.
-   Ability to maintain confidentiality of information.
-   Skills in reading, analyzing, and interpreting information.
-   Organizational skills to keep systems orderly and the ability to collaborate effectively with diverse staff.

-   Visual acuity for reading and interpreting written and computer screen data.
-   Manual coordination and dexterity for operating a computer and other office equipment.
-   Ability to sit for extended periods while using a computer.

## Benefits

-   Health Care Plan (Medical, Dental & Vision)
-   Retirement Plan (403B, IRA)
-   Paid Time Off (Vacation, Sick & Public Holidays)
-   Family Leave (Maternity, Paternity)
-   Long Term Disability
-   $20 an hour

## Apply

[Apply at Mental Health Association - Western MA](https://apply.workable.com/mental-health-association-western-ma/j/5B3773B43D/apply)

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