# Care Coordinator

> Mental Health Association - Western MA · Springfield, United States · Full-time · Posted 2026-06-23

**Workplace:** on_site

**Department:** Ridgewood/GRIT

## Description

### **Position Summary**

The Care Coordinator supports individuals by providing information, developing connections with community and behavioral health resources, and coordinating care services, including Medication-Assisted Treatment (MAT) and psychiatric care. The role also involves coordinating referrals and establishing aftercare and discharge plans.

_**Pay Rate:**_ _$21 an hour_

_**Open Shift:**_ _Sunday through Thursday 8am-4pm (40hrs)_

### **Key Responsibilities**

-   Assist clients in accessing needed services by providing information, making referrals, coordinating care, and ensuring follow-up.
-   Develop and maintain connections with community resources and behavioral health services, including those available through clients’ insurance.
-   Coordinate MAT, psychiatric services, and other clinical supports during residency and assist with aftercare planning post-discharge.
-   Support clients in identifying recovery goals and developing individualized service plans in collaboration with the treatment team.
-   Advocate on behalf of clients to ensure timely access to benefits, housing, healthcare, and other essential services.
-   Document all client contacts, service coordination activities, and progress in accordance with agency policies and confidentiality standards.
-   Engage with clients regularly to assess ongoing needs, provide support, and update care plans as appropriate.
-   Maintain communication with external providers to ensure coordinated and continuous care across services.
-   Provide crisis support and assist in developing crisis prevention and response plans when needed.
-   Collaborate with program staff to ensure services are trauma-informed, person-centered, culturally responsive, and aligned with agency standards and regulations.

### **About the GRIT Program**

The GRIT program at MHA provides residential rehabilitation for individuals with substance use challenges and co-occurring mental health conditions. Residents participate in individualized counseling, recovery-focused programming, and community activities such as education, job training, or employment, all within a structured and supportive environment. With locations in Springfield (men’s programs) and Holyoke (LGBTQIA+ program), GRIT combines the comforts of home with access to vital resources. A skilled, multidisciplinary team works closely with each resident to support recovery, personal growth, and long-term stability, while creating personalized aftercare plans for a successful return to the community.

### _**Equal Opportunity Statement**_

_The Mental Health Association is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees._

## Requirements

-   Valid driver’s license, adequate auto insurance, a clean driving record, and a reliable vehicle during work hours.

-   High School Diploma or equivalent (GED) required.
-   Bachelor’s Degree in a related field preferred.
-   Prior experience in Human Services required.

-   Certified (or ability to become certified) in medication administration (MAP), CPR, and first aid.

## Benefits

-   Health Care Plan (Medical, Dental & Vision)
-   Retirement Plan (403B, IRA)
-   Paid Time Off (Vacation, Sick & Public Holidays)
-   Family Leave (Maternity, Paternity)
-   Long Term Disability
-   $21 an hour

## Apply

[Apply at Mental Health Association - Western MA](https://apply.workable.com/mental-health-association-western-ma/j/A0F3B7328B/apply)

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