# IT Technician

> Mental Health Association - Western MA · Chicopee, United States · Full-time · Posted 2026-10-01

**Workplace:** on_site

**Department:** IT

## Description

As a Technical Support Specialist, you will play a key role in providing technical support and maintaining Microsoft SharePoint environments. Your problem-solving skills and expertise will be essential in ensuring efficient operations and effective collaboration within the organization.

### _**Schedule: Monday - Friday 9am - 5pm (40 hours)**_

_**\*\*100% on-site, in-person position\*\***_

### _**Pay range: $22 - $24 per hour**_

**Key Responsibilities**

-   Set up and configure Microsoft SharePoint environments to support collaboration and document management.
-   Maintain and support SharePoint sites to ensure optimal functionality.
-   Collaborate with cross-functional teams to understand business requirements and customize SharePoint solutions.
-   Troubleshoot and resolve software-related issues, providing timely support to end-users.
-   Stay informed about the latest SharePoint and software trends to recommend enhancements.
-   Respond to and resolve help desk tickets efficiently.
-   Diagnose and troubleshoot software problems using effective problem-solving techniques.
-   Work with team members to escalate and resolve complex technical issues.
-   Assist in the installation, configuration, and maintenance of software applications.
-   Educate end-users on software functionalities and best practices.
-   Document and maintain accurate records of all support interactions.

## Requirements

-   Experience in setting up and maintaining Microsoft SharePoint environments.
-   Strong knowledge of SharePoint architecture, configuration, and customization.
-   Proficient in software support, troubleshooting, and issue resolution.
-   Strong communication skills for interacting with both technical and non-technical stakeholders.
-   Ability to work independently and collaboratively in a fast-paced environment.
-   Relevant certifications in SharePoint and software support are beneficial.
-   Solid understanding of software applications and their functionalities.
-   Detail-oriented with strong organizational and multitasking abilities.
-   Strong customer service skills.

## Benefits

-   Health Care Plan (Medical, Dental & Vision)
-   Retirement Plan (403B, IRA)
-   Paid Time Off (Vacation, Sick & Public Holidays)
-   Family Leave (Maternity, Paternity)
-   Long Term Disability

## Apply

[Apply at Mental Health Association - Western MA](https://apply.workable.com/mental-health-association-western-ma/j/AEF6062D3C/apply)

---
Powered by [Workable](https://www.workable.com)