# Swedish Speaking Support Specialist - Work In Sofia, Bulgaria

> Mercier Consultancy Group · Sofia, Bulgaria (Remote) · Full-time · Posted 2026-08-26

**Salary:** EUR 18,000–22,000

**Workplace:** remote

**Department:** Swedish

## Description

### About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment and BPO consultancy, dedicated to bridging top-tier talent with world-class organizations across Europe. We specialize in sourcing professionals for high-demand roles, providing a seamless transition for those seeking career growth within the dynamic Customer Support Services industry.

### Job Overview

We are currently seeking a highly motivated professional to join our team in Sofia for a Swedish Speaking Support Specialist position in Bulgaria. This is a unique opportunity to advance your career in the Customer Support Services sector while enjoying a comprehensive, fully-paid relocation package to one of Europe's most vibrant emerging tech hubs.

### Key Responsibilities

-   Deliver exceptional omnichannel customer support to Swedish-speaking clients within the Customer Support Services industry.
-   Maintain high levels of customer satisfaction by resolving inquiries with precision and professionalism.
-   Act as a brand ambassador, ensuring all communications align with our premium quality standards.
-   Collaborate with internal teams to identify and resolve recurring product or service issues efficiently.
-   Stay updated on internal product knowledge to provide accurate and technical assistance to end-users.
-   Meet and exceed individual and team KPIs through proactive problem-solving and service excellence.
-   Document all customer interactions in the CRM system accurately, contributing to our operational data integrity.

## Requirements

-   Native or fluent Swedish (spoken and written) skills are essential for this role.
-   Valid EU passport or a valid work permit for Bulgaria.
-   Previous experience in the Customer Support Services industry is considered a significant advantage.
-   Strong digital literacy and the ability to multitask across various software platforms.
-   Excellent communication and interpersonal skills, fostering positive relationships with customers.
-   Passionate about exploring international opportunities and contributing to one of the most exciting Swedish-speaking jobs in Europe.

## Benefits

### What We Offer

-   Competitive Monthly Salary that reflects your expertise.
-   Fully Paid Training to ensure you thrive in your new environment.
-   Comprehensive Health Insurance coverage.
-   Fully Paid Relocation Package (flight, transfer, hotel) to make your move to Bulgaria effortless.
-   Monthly Performance Bonus linked to your productivity and service quality.
-   Opportunities for career progression in a growing international company.
-   And Much More...

### Life in Bulgaria

Choosing one of our jobs in Bulgaria means opting for a high quality of life at an affordable cost. Sofia is a rapidly evolving city that perfectly blends historic charm with a modern, cosmopolitan atmosphere. You will enjoy a favorable climate, a rich cultural heritage, and a social landscape that makes Bulgaria a premier destination for expatriates seeking a vibrant work-life balance.

Relocating to Bulgaria is a seamless experience with our support team guiding you every step of the way. From world-class dining to beautiful natural scenery, you will find that living and working in Bulgaria offers a unique lifestyle upgrade. Secure your Swedish Speaking Support Specialist position in Bulgaria today and join an international community thriving in the heart of the Balkans.

### How to Apply

If you are ready to take the next step in your career and join a dynamic team in a thriving industry, please click 'Apply Now' to submit your application. We look forward to reviewing your credentials and welcoming you to the Mercier Consultancy Group team.

## Apply

[Apply at Mercier Consultancy Group](https://apply.workable.com/mercier-consultancy-group/j/155E8E4D45/apply)

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