# German Speaking Customer Service Agent - Work In Sofia, Bulgaria

> Mercier Consultancy Group · Sofia, Bulgaria (Remote) · Full-time · Posted 2026-10-06

**Salary:** EUR 18,000–24,000

**Workplace:** remote

**Department:** German

## Description

German Speaking Customer Service Agent

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm specializing in connecting top-tier talent with world-class organizations across the European BPO landscape. As a leader in the industry, we pride ourselves on facilitating career growth while helping our partners deliver exceptional service standards.

Job Overview

We are currently seeking dedicated professionals for a German Speaking Customer Service Agent position in Bulgaria. This is an incredible opportunity to advance your career within the Customer Support Services industry while enjoying a fully supported relocation to one of Europe's most vibrant professional hubs, which is among the most sought-after German-speaking jobs in the region.

Key Responsibilities

-   Deliver premium-level support to German-speaking clients via phone, email, and chat.
-   Resolve complex inquiries, ensuring high levels of customer satisfaction within the Customer Support Services industry.
-   Maintain comprehensive knowledge of client products and services to provide accurate and efficient assistance.
-   Document all customer interactions accurately within the internal CRM system.
-   Collaborate with internal teams to identify and escalate critical issues, contributing to process improvements.
-   Uphold the highest quality standards expected of a German Speaking Customer Service Agent position in Bulgaria.
-   Meet and exceed performance targets and KPIs as defined by management.

## Requirements

-   Native or fluent German (spoken and written).
-   Valid EU passport (mandatory).
-   Strong interpersonal skills and a commitment to professional customer care.
-   Ability to work on-site in Sofia, Bulgaria, for this key Customer Support Services role.
-   Proven ability to troubleshoot and resolve issues in a high-paced, professional environment.
-   Positive attitude and willingness to join a diverse, multicultural team in one of the most exciting German-speaking jobs currently available.

## Benefits

What We Offer

-   Competitive Monthly Salary.
-   Fully Paid Training.
-   Comprehensive Health Insurance.
-   Fully Paid Relocation Package (flight, transfer, hotel).
-   Monthly Performance Bonus.
-   Modern, high-tech office environment.
-   And Much More...

Life in Bulgaria

Bulgaria offers an exceptional quality of life, blending historical charm with a modern, buzzing urban lifestyle. Professionals working in Bulgaria enjoy a temperate climate, a vibrant nightlife, and affordable living costs, making it a top destination for those seeking international career opportunities through jobs in Bulgaria.

Relocating to Bulgaria is a seamless transition with our full support. You will experience rich local culture, world-class dining, and a thriving expatriate community. When you choose to accept a German Speaking Customer Service Agent position in Bulgaria, you are not just taking a job; you are embracing a life-changing experience in a country that continues to lead the market in high-demand German-speaking jobs.

How to Apply

If you are ready to take the next step in your career and join a dynamic team in the heart of Europe, we invite you to apply now. Send us your CV and a brief cover letter, and a representative from Mercier Consultancy Group will reach out to discuss your future. We look forward to hearing from you.

## Apply

[Apply at Mercier Consultancy Group](https://apply.workable.com/mercier-consultancy-group/j/19A4593B53/apply)

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