# French Speaking Fitbit Customer Support Specialist - Work In Sofia, Bulgaria

> Mercier Consultancy Group · Sofia, Bulgaria (Remote) · Full-time · Posted 2026-07-28

**Salary:** EUR 15,000–18,000

**Workplace:** remote

**Department:** French

## Description

### French Speaking Fitbit Customer Support Specialist

### About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm, recognized for bridging the gap between top-tier global talent and industry-leading corporations. As a leader in European BPO and professional recruitment, we specialize in identifying high-impact individuals to drive success for our premium partners.

### Job Overview

We are currently sourcing candidates for a prestigious French Speaking Fitbit Customer Support Specialist position in Bulgaria. This role is a unique opportunity to join the rapidly growing Fitness & Wellness industry, providing expert guidance to users of the world’s most renowned health-tracking ecosystem.

### Key Responsibilities

-   Deliver premium customer assistance to French-speaking users regarding advanced Fitbit wearables and health-tracking software.
-   Troubleshoot technical inquiries related to heart rate monitoring, sleep tracking, and GPS integration within the fitness ecosystem.
-   Guide customers on how to maximize their wellness goals through data-driven insights provided by the platform.
-   Maintain high levels of customer satisfaction by resolving account, hardware, and synchronization issues with precision.
-   Document user feedback to assist product development in the ever-evolving Fitness & Wellness landscape.
-   Represent the brand with professional empathy, fostering long-term loyalty among the global health community.
-   Collaborate with international teams to share best practices for high-performance support standards.

## Requirements

-   Native or fluent French (spoken and written).
-   Valid EU passport or right to work in Bulgaria (mandatory).
-   Strong passion for the Fitness & Wellness industry and familiarity with health-tech products.
-   Excellent communication skills with an analytical approach to problem-solving.
-   Ability to relocate to Sofia for this on-site opportunity, one of the most exciting French-speaking jobs in Europe.
-   Proven capacity to manage multi-channel support inquiries effectively.

## Benefits

### What We Offer

-   Competitive Monthly Salary.
-   Fully Paid Training on the latest health-tracking technology.
-   Comprehensive Health Insurance and wellness perks.
-   Fully Paid Relocation Package (flight, transfer, hotel) for those moving to Bulgaria for this role.
-   Monthly Performance Bonus linked to service quality.
-   €1,500 Signing Bonus (one-time) for all successful new hires.
-   Professional growth opportunities within the global Fitness & Wellness sector.

### Life in Bulgaria

Sofia is rapidly becoming the premier destination for professionals seeking top-tier jobs in Bulgaria, offering a harmonious blend of historical charm and a bustling, modern city center. Working in Bulgaria allows you to enjoy a Mediterranean-adjacent climate, vibrant social life, and a landscape that bridges mountain ranges with urban innovation.

The cost of living in Bulgaria remains highly attractive, allowing you to enjoy a superior quality of life while you excel in your career. Relocation to Bulgaria is a transformative experience, granting you access to excellent cuisine, rich cultural traditions, and a welcoming international community that thrives in these highly sought-after French-speaking jobs.

### How to Apply

If you are ready to elevate your career within the Fitness & Wellness industry and want to secure this French Speaking Fitbit Customer Support Specialist position in Bulgaria, please click Apply Now to submit your profile. Our team at Mercier Consultancy Group looks forward to discussing your future with us.

## Apply

[Apply at Mercier Consultancy Group](https://apply.workable.com/mercier-consultancy-group/j/1B8C0C6993/apply)

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