# German Speaking Customer Solutions Agent - Work In Sofia - Paid Relocation

> Mercier Consultancy Group · Sofia, Bulgaria (Remote) · Full-time · Posted 2026-05-20

**Salary:** EUR 21,000–24,000

**Workplace:** remote

**Department:** German

## Description

Mercier Consultancy MD is seeking a German Speaking Customer Solutions Agent to join our team in Sofia, Bulgaria, with paid relocation provided. This is an exciting opportunity for German-speaking professionals to deliver high-quality customer solutions in a vibrant and international work environment.

  

### Key Responsibilities

-   Provide excellent customer support and solutions to German-speaking clients through phone, email, and chat channels.
-   Respond promptly and effectively to customer inquiries, ensuring satisfaction and resolution.
-   Document customer interactions and maintain accurate records within CRM systems.
-   Collaborate with internal teams to address complex customer issues and offer appropriate solutions.
-   Stay informed about products, services, and company policies to deliver precise information.
-   Contribute to continuous improvement of customer service processes and overall customer experience.

## Requirements

-   Fluency in German (spoken and written) is mandatory; proficiency in English is a plus.
-   Experience in customer service or solutions roles is preferred.
-   Strong communication and interpersonal skills.
-   Excellent problem-solving abilities and a customer-centric approach.
-   Ability to work efficiently in a team and fast-paced environment.
-   Willingness to relocate to Sofia, with paid relocation support provided.
-   Flexibility and adaptability to diverse cultural settings.

## Benefits

1.  Competitive Monthly Salary
2.  Monthly Performance Bonus
3.  Relocation Package
4.  Fully Paid Training
5.  Health Insurance
6.  And Much More...

## Apply

[Apply at Mercier Consultancy Group](https://apply.workable.com/mercier-consultancy-group/j/1C65DDBE73/apply)

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